Andhra Bank Customer Care Number

The customer care team of Andhra Bank can be contacted at the toll-free number, 1800 425 1515. Alternative numbers are 040 23234313 and 040 23252000, extn. 2422/2577. The customer care team attends to all the personal loan queries of customers between 10 a.m. and 5 p.m. on all working days, except the second and fourth Saturdays of the month.

Andhra Bank Personal Loan customer care numbers

If you are looking to contact the customer service department for any complaints or grievances you may have, you can call the bank on 1800 425 1515.

You can contact them on the following tolled numbers as well:

• 040 23234313 (extension: 2422)
• 040 23252000 (extension: 2577)
• Fax: 23232419

Make sure that you call the customer service department between 10:00 a.m. and 5:00 p.m. The department will remain closed on second and fourth Saturdays.

Based on the kind of complaint you have, there are different numbers that you can call.

Keep in mind though that before you call any of these numbers, your first point of contact for any complaint should be the branch you bank with.

Other toll-free numbers

For other banking services, you can call Andhra Bank on the following toll-free numbers:

• Pension related issues: 1800 425 7701
• Credit card support: 1800 425 4059

Contact customer service via email or post

You can send an email regarding your concerns to customerser@andhrabank.co.in.

If you find that your concerns haven’t been addressed or haven’t been addressed adequately, you can always write to the assistant general manager of the bank’s customer service department at the following address:

Sri N Suryanarayana

Asst. General Manager

Andhra Bank, Customer Service Department

Head Office

Dr. Pattabhi Bhavan

5-9-11, Saifabad

Hyderabad 500004

Other contact details of the assistant general manager are:

• Email: customerser@andhrabank.co.in
• Phone: 040 23297899

If your complaint is not adequately resolved at this stage, you can contact the general manager and the nodal officer for customer service by addressing your letter to:

Smt B Vijayalakshmi

General Manager

Nodal Officer for Customer Service

Andhra Bank

Dr. Pattabhi Bahavan

5-9-11, Saifabad

Hyderabad 500 004

Telangana

Her phone number is: 040 23252373

Customer service for NRIs

Non-resident Indians who have taken a personal loan from Andhra Bank and have a complaint to raise can use the following means to contact the bank:

If you stay in the Unites States of America or Dubai, contact the NRI Cell in Hyderabad at the following address:

Andhra Bank

NRI Cell

3rd floor, Head Office, Saifabad

Dr. Pattabhi Bhavan

Hyderabad 500 004

Phone: 040 23233004 and 040 23252379

Email: nricell@andhrabank.co.in

Fax: 040 23231385

If you stay in any other country, you can contact the bank by writing to the same address or via the following means:

• Phone: 040 23234036, 040 23233004, or 040 23252379
• Email: nricell@andhrabank.co.in
• Fax: 23231385

Other ways of registering a complaint

You can download the customer complaint form from the bank’s website, fill it, and submit it to the branch.

Alternatively, you can use the SMS banking service by typing ‘Upset’ and sending it to 9666606060. Your grievance will be sent to the head office via SMS. You will receive an acknowledgement of your complaint immediately.

The concerned branch office will go through the complaint and provide steps taken to resolve the problem. These details will be sent via email to resolution@andhrabank.co.in on the same day. You will receive the status of your compliant within 48 hours.

For any communication regarding this SMS banking service, you can send an email to smsupset@andhrabank.co.in.

You can also call the bank on:

• 040 23232245
• 040 23242278
• 040 23252576

The other way to submit a complaint is by filling out the compliant form online. You can find this form on the bank’s website. Once you submit the form, you will receive a number which you can use to track the status of your complaint.

Submitting a complaint

The complaint process you need to follow is:

Step 1:Contact the branch office and have your query addressed.

Step 2:Use any of the means mentioned above to contact the bank and register your complaint.

Step 3:If you aren’t satisfied with the solution you have been provided, you can fill out the complaint form on the bank’s website. This form will be forwarded to the concerned zonal office.

Step 4:You can approach the assistant general manager of the customer service department if you aren’t satisfied with the resolution given by the zonal office.

Step 5:If your concern has still not been addressed satisfactorily, you can approach the general manager and the nodal officer for customer service at the address provided in the article.

Step 6: In the case that it has been a month since you registered your complaint and it has still not been resolved at the bank level, you can contact the banking ombudsman for your area. You can file a complaint by visiting the Reserve Bank of India website or by sending an email with the details of your compliant to bohyderabad@rbi.org.in.

It’s quite evident that Andhra Bank has set up a simple process to have your concerns addressed. In fact, you can contact the bank not only if you have complaints, but also if you have may queries regarding your personal loan or if you are looking for information regarding a personal loan.