The customer care team of Andhra Bank can be contacted at the toll-free number, 1800 425 1515. Alternative numbers are 040 23234313 and 040 23252000, extn. 2422/2577. The customer care team attends to all the personal loan queries of customers between 10 a.m. and 5 p.m. on all working days, except the second and fourth Saturdays of the month.
If you are looking to contact the customer service department for any complaints or grievances you may have, you can call the bank on 1800 425 1515.
You can contact them on the following tolled numbers as well:
Make sure that you call the customer service department between 10:00 a.m. and 5:00 p.m. The department will remain closed on second and fourth Saturdays.
Based on the kind of complaint you have, there are different numbers that you can call.
Keep in mind though that before you call any of these numbers, your first point of contact for any complaint should be the branch you bank with.
|Concern||Telephone number||Email id|
|Internet banking related firstname.lastname@example.org|
|NEFT related email@example.com|
|RTGS related firstname.lastname@example.org|
Other toll-free numbers
For other banking services, you can call Andhra Bank on the following toll-free numbers:
You can send an email regarding your concerns to email@example.com.
If you find that your concerns haven’t been addressed or haven’t been addressed adequately, you can always write to the assistant general manager of the bank’s customer service department at the following address:
Sri N Suryanarayana
Asst. General Manager
Andhra Bank, Customer Service Department
Dr. Pattabhi Bhavan
Other contact details of the assistant general manager are:
If your complaint is not adequately resolved at this stage, you can contact the general manager and the nodal officer for customer service by addressing your letter to:
Smt B Vijayalakshmi
Nodal Officer for Customer Service
Dr. Pattabhi Bahavan
Hyderabad 500 004
Her phone number is: 040 23252373
Non-resident Indians who have taken a personal loan from Andhra Bank and have a complaint to raise can use the following means to contact the bank:
|NRI cell head office||040-23233004 040-23252379 firstname.lastname@example.org|
|NRI branch (Mumbai)||email@example.com|
|IIB (Mumbai)||022-22161075 firstname.lastname@example.org|
|NRI branch (New Delhi)||email@example.com|
|NRI branch (Hyderabad)||firstname.lastname@example.org|
If you stay in the Unites States of America or Dubai, contact the NRI Cell in Hyderabad at the following address:
3rd floor, Head Office, Saifabad
Dr. Pattabhi Bhavan
Hyderabad 500 004
Phone: 040 23233004 and 040 23252379
Fax: 040 23231385
If you stay in any other country, you can contact the bank by writing to the same address or via the following means:
You can download the customer complaint form from the bank’s website, fill it, and submit it to the branch.
Alternatively, you can use the SMS banking service by typing ‘Upset’ and sending it to 9666606060. Your grievance will be sent to the head office via SMS. You will receive an acknowledgement of your complaint immediately.
The concerned branch office will go through the complaint and provide steps taken to resolve the problem. These details will be sent via email to email@example.com on the same day. You will receive the status of your compliant within 48 hours.
For any communication regarding this SMS banking service, you can send an email to firstname.lastname@example.org.
You can also call the bank on:
The other way to submit a complaint is by filling out the compliant form online. You can find this form on the bank’s website. Once you submit the form, you will receive a number which you can use to track the status of your complaint.
The complaint process you need to follow is:
Step 1:Contact the branch office and have your query addressed.
Step 2:Use any of the means mentioned above to contact the bank and register your complaint.
Step 3:If you aren’t satisfied with the solution you have been provided, you can fill out the complaint form on the bank’s website. This form will be forwarded to the concerned zonal office.
Step 4:You can approach the assistant general manager of the customer service department if you aren’t satisfied with the resolution given by the zonal office.
Step 5:If your concern has still not been addressed satisfactorily, you can approach the general manager and the nodal officer for customer service at the address provided in the article.
Step 6: In the case that it has been a month since you registered your complaint and it has still not been resolved at the bank level, you can contact the banking ombudsman for your area. You can file a complaint by visiting the Reserve Bank of India website or by sending an email with the details of your compliant to email@example.com.
It’s quite evident that Andhra Bank has set up a simple process to have your concerns addressed. In fact, you can contact the bank not only if you have complaints, but also if you have may queries regarding your personal loan or if you are looking for information regarding a personal loan.
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