• Syndicate Bank Personal Loan Customer Care

    Syndicate Bank offers banking and financial services across multiple verticals such as Finance and insurance, Corporate banking, Consumer banking, Investment banking, Investment management, Mortgages, Credit cards, and Private equity.

    Effective 1 April 2020, Syndicate Bank has merged with Canara Bank

    To find the information and any query related to personal loan call customer care Canara Bank Personal Loan Customer Care

    Syndicate Bank Personal Loans

    Temporary financial crises come unannounced and, sometimes, are quite difficult to deal with. If ignored, these have the capability to turn into debt and become a constant burden in the long run. Syndicate Bank offers personal loans specific to its customers’ needs that help overcome temporary monetary requirements.

    Syndicate Bank Customer Care Details

    Whether you are having a difficulty with Syndicate Bank’s internet banking or have a query regarding the bank’s mobile banking. The customer care team at Syndicate Bank is available 24 hours a day, 7 days a week to help you with your issue. The customer care representatives at Syndicate Bank provide prompt and relevant solutions to all queries.

    The bank has dedicated customer care helplines for the different modes of banking services available.

    Please see the internet banking helpline details mentioned below:

    Other general queries 080-22260281
    Internet banking helpdesk number 1800 3011 3333 &1800 208 3333
    Internet banking email address syndcare@syndicatebank.co.in

    Please see the contact details of the Syndicate Bank Customer Care for other banking-related queries:

    Contact center toll-free numbers 1800 3011 3333 OR 1800 208 3333
    Landline number 080-22260281
    Landline number call timings 10:00 a.m. to 5:00 p.m. on all working days
    Email address syndcare@syndicatebank.co.in

    In addition to calling the contact center of Syndicate Bank, you can also get in touch with the customer support representative of your concerned branch for any queries. You can check out the contact details of your bank branch using the branch locator available at the official website of the bank. In order to find the details of your concerned branch, you just have to enter the name of the state, city, locality, and branch code. After selecting the required services mentioned at the bottom of the form, click on ‘Get details’ and then click on ‘Detailed view’ for the complete details of the branch.

    Complaint Redressal at Syndicate Bank

    Syndicate Bank is a customer-centric bank and treats each and every customer with utmost care. With top-notch banking services and prompt customer care services, there is hardly any scope for complaints. However, in the event a complaint arises, the bank ensures to resolve it as best as possible.

    To offer customers the opportunity to voice their concerns or offer feedback to improve customer satisfaction, Syndicate Bank observes the 15th of every month as ‘Customer Day’ across all branches. This includes the regional and nodal branches as well as the head office. If the 15th of any month coincides with a holiday or a half day, the next working day is considered. On this day, any candidate can walk in from 3:00 p.m. to 5:00 p.m. and talk to a senior executive, including the Chairman & Managing Director, without any prior appointment.

    In case you have any grievances or a feedback, you can get it addressed using the following procedure:

    Level 1: For any issue, the complainant is requested to first get in touch with the Branch Manager or the concerned bank branch.

    Level 2: If the complaint redressal is pending or isn’t satisfactory, the applicant can further escalate it to the concerned Regional Manager or Nodal Officer.

    Level 3: If a petitioner feels the resolution isn’t adequate, he or she can bring it to the notice of the bank's Controlling Authority/Nodal Officer at the Corporate Office in Bangalore, mentioning the complete details of the case. Please see the contact details mentioned below:

    Name of the Nodal Officer Smt. K Kalyani
    Designation Deputy General Manager
    Address Syndicate Bank Corporate Office Planning & Development Department Syndicate Bank Building 2nd Cross, Gandhinagar Bengaluru - 560009
    Phone number 080-22260281
    Fax number 080-22208960
    Complaint Portal https://ogrs.syndicatebank.in/customerlogin

    Level 4: If you have already exhausted the previously mentioned options and have not received a satisfactory result, you can directly write to the Chairman & Managing Director of the bank.

    Level 5: In order to speed up the grievance redressal process, Syndicate Bank has appointed an Internal Ombudsman as per Reserve Bank of India (RBI) guidelines. If a case remains unsolved by the bank or an applicant finds the bank’s resolution to be inadequate, he or she can further get in touch with the bank’s Internal Ombudsman at the below mentioned details:

    Name of the Internal Ombudsman Mr. K. Rama Murthy
    Address Directorate of Public Grievances Govt. of India Cabinet Secretariat Sansad Marg, New Delhi

    In addition to the above-mentioned procedure, Syndicate Bank also has an online complaint registration platform.

    Conclusion

    The customer care representatives at Syndicate Bank follow the 3 C’s while addressing any customer - Correctness, Conciseness, and Considerateness. With extensive product knowledge, you can always rely on the customer care team to provide you effective solutions to your query. Since the bank always puts its customers first, the customer service team will go the extra mile to get your issue resolved promptly and satisfactorily.

    FAQ’s on Syndicate Bank Personal Loan Customer Care

    1. How can I apply for a personal loan from Syndicate Bank?

      Ans: You can apply for a personal loan from Syndicate Bank online by following the steps given below:

      • Visit the official website of Syndicate Bank
      • Click on 'Apply Now' on the top of the page and under it click on 'Loan Apply'
      • You will be directed to a new page. If you are a new customer click on 'New'. Enter the details and calculate your EMI. Once you are satisfied, you can proceed to apply for a personal loan
      • Submit the necessary documents. The bank will verify the documents and application form and if they are found to be correct, the loan amount will be disbursed to your bank account.
      • You can also visit the nearest bank along with your necessary documents where a representative from the bank will help you with the process of applying for a personal loan.
    2. How can I check the status of my personal loan?

      Ans: Given below are the steps you will have to follow in order to check the status of your personal loan:

      • Visit the official website of Syndicate Bank
      • Click on 'Apply Now' on the top of the page and under it click on 'Loan Apply'
      • You will be directed to a new page. Click on 'Existing' since you are an existing customer
      • Enter the reference number and mobile number and click on 'Submit'
      • You will be able to check the status of your personal loan
    3. How can I get my email ID updated?

      Ans: You can call the customer care number and request them to get your new email ID updated in their database. You can also visit the nearest branch of Syndicate bank and get in touch with a bank representative. The representative will then help you with the process of getting your email ID updated.

    4. How can I get my address updated?

      Ans: You can send a mail to syndcare@syndicatebank.co.in requesting them to update their database with your new address.

      You will also have to submit a proof of address which clearly mentions the new address. You can also call the customer care number for the same.

      You can also get your address updated by visiting the nearest Syndicate Bank branch along with a valid address proof.

    5. What is Ask Syndi?

      Ans: Ask Syndi is an artificial intelligence facility where you can get your queries resolved by a virtual assistant. You will be able to locate the facility on the main page. After clicking on it, select the language – English or Hindi. Enter your name and mobile number and proceed. You can then choose 'Loans' and type your query which you want to get resolved.

      A GST rate of 18% will be applicable on banking services and products from 01 July, 2017.

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