Syndicate Bank Personal Loan Customer Care

Previously known as Canara Industrial and Banking Syndicate Limited, Syndicate Bank was founded in 1925 by T M A Pai, Upendra Pai, and Vaman Kudva. The bank was nationalised on 19 July 1969 by the Government of India along with 13 different banks, and is currently headquartered at Manipal, Karnataka. The bank has presence across the length and breadth of the country including 35 states and union territories.

Syndicate Bank offers banking and financial services across multiple verticals such as Finance and insurance, Corporate banking, Consumer banking, Investment banking, Investment management, Mortgages, Credit cards, and Private equity.

Syndicate Bank Personal Loans

Temporary financial crises come unannounced and, sometimes, are quite difficult to deal with. If ignored, these have the capability to turn into debt and become a constant burden in the long run. Syndicate Bank offers personal loans specific to its customers’ needs that help overcome temporary monetary requirements.

Syndicate Bank Customer Care Details

Whether you are having a difficulty with Syndicate Bank’s internet banking or have a query regarding the bank’s mobile banking. The customer care team at Syndicate Bank is available 24 hours a day, 7 days a week to help you with your issue. The customer care representatives at Syndicate Bank provide prompt and relevant solutions to all queries.

The bank has dedicated customer care helplines for the different modes of banking services available.

Please see the internet banking helpline details mentioned below:

In case you are using the mobile banking service of Syndicate Bank, you can contact at the below mentioned details if you have any issues or queries. Please note that the helpdesk number is only for queries related to the download and installation of the mobile app.

Please see the contact details of the Syndicate Bank Customer Care for other banking-related queries:

In addition to calling the contact center of Syndicate Bank, you can also get in touch with the customer support representative of your concerned branch for any queries. You can check out the contact details of your bank branch using the branch locator available at the official website of the bank. In order to find the details of your concerned branch, you just have to enter the name of the state, city, locality, and branch code. After selecting the required services mentioned at the bottom of the form, click on ‘Get details’ and then click on ‘Detailed view’ for the complete details of the branch.

Complaint Redressal at Syndicate Bank

Syndicate Bank is a customer-centric bank and treats each and every customer with utmost care. With top-notch banking services and prompt customer care services, there is hardly any scope for complaints. However, in the event a complaint arises, the bank ensures to resolve it as best as possible.

To offer customers the opportunity to voice their concerns or offer feedback to improve customer satisfaction, Syndicate Bank observes the 15th of every month as ‘Customer Day’ across all branches. This includes the regional and nodal branches as well as the head office. If the 15th of any month coincides with a holiday or a half day, the next working day is considered. On this day, any candidate can walk in from 3:00 p.m. to 5:00 p.m. and talk to a senior executive, including the Chairman & Managing Director, without any prior appointment.

In case you have any grievances or a feedback, you can get it addressed using the following procedure:

Level 1: For any issue, the complainant is requested to first get in touch with the Branch Manager or the concerned bank branch.

Level 2: If the complaint redressal is pending or isn’t satisfactory, the applicant can further escalate it to the concerned Regional Manager or Nodal Officer.

Level 3: If a petitioner feels the resolution isn’t adequate, he or she can bring it to the notice of the bank's Controlling Authority/Nodal Officer at the Corporate Office in Bangalore, mentioning the complete details of the case. Please see the contact details mentioned below:

Level 4: If you have already exhausted the previously mentioned options and have not received a satisfactory result, you can directly write to the Chairman & Managing Director of the bank.

Level 5: In order to speed up the grievance redressal process, Syndicate Bank has appointed an Internal Ombudsman as per Reserve Bank of India (RBI) guidelines. If a case remains unsolved by the bank or an applicant finds the bank’s resolution to be inadequate, he or she can further get in touch with the bank’s Internal Ombudsman at the below mentioned details:

In addition to the above-mentioned procedure, Syndicate Bank also has an online complaint registration platform.

Conclusion

The customer care representatives at Syndicate Bank follow the 3 C’s while addressing any customer - Correctness, Conciseness, and Considerateness. With extensive product knowledge, you can always rely on the customer care team to provide you effective solutions to your query. Since the bank always puts its customers first, the customer service team will go the extra mile to get your issue resolved promptly and satisfactorily.