Important Notice: Discontinuation of services as a POP By A&A Dukaan Financial Services Private Limited

Transfer your PRAN to another POP by submitting the UoS-S6 application at your chosen target POP/POP-SP. A comprehensive list of POP-SPs is available on the website www.npscra.nsdl.co.in 

2. Online Request:

a) Log in to the CRA system at www.cra-nsdl.com using your existing User ID (PRAN) and I-PIN.

b) After logging in, select "Initiate Subscriber Shifting" under the "Transact Online" menu.

c) Click “Initiate Request,” choose “Digital Mode,” and click “Continue.”

d) Read the details provided and click “Continue” again.

e) Select your desired target sector and search for your preferred POP/POP-SP by entering its name. Submit your selection.

f) Select whether to continue with your current scheme or choose a new one. Upload your KYC (ID & address proof) and other relevant documents.

g) Confirm the Target entity/POP details after uploading the KYC documents.

h) Complete the shifting request through either OTP Authentication or eSign:

1. For OTP Authentication, two separate OTPs will be sent to your registered mobile number and email ID.
2.  For eSign, ensure the name in the CRA records matches exactly with the name in UIDAI records, and that an active mobile number is registered with UIDAI.

i) Upon successful OTP Authentication or eSign, the CRA system will initiate the shifting request, generating an acknowledgment number.

j) Contact the Target (New) POP to verify and authorise the shifting request in the CRA system.

k) Your PRAN will be transferred to the new sector only after the Target Nodal Office authorises the request.

Please note that if you do not transfer your PRAN from A&A Dukaan Financial Services Private Limited, PFRDA (the regulator of NPS) will shift your PRAN to a designated POP. You will be able to continue using NPS services through the new POP/POP-SP, and later, transfer your PRAN to another POP of your choice if you wish.

Note: For a complete and detailed list of all POP/POP-SP Locations, please click below:

1. POP_Details 

1. POP_SP_Details 

We apologise for any inconvenience this may cause and appreciate your understanding during this transition. Should you have any questions or require further assistance, feel free to reach out to us at support@bankbazaar.com or please contact Protean at the toll-free number 1800-2100-080.

Thank you for being a part of our eNPS family. We wish you all the best in your retirement planning journey.

Grievance Redressal as per Regulation 31 of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015:

The details of the Ombudsman appointed are available on the PFRDA website – www.pfrda.org.in.

Details of the ombudsman are as given below:

Shri Narender Kumar Bhola,

Pension Fund Regulatory and Development Authority,

B-14/A, Chatrapati Shivaji Bhawan,

Qutab Institutional Area, Katwaria Sarai, New Delhi- 110016.

Email ID: ombudsman@pfrda.org.in

Landline No.: 011 -26517507 (Ext: 188)