Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Credit Card Chargeback

    A chargeback is a consumer protection tool. This allows you as a consumer to get your money back when fraudulent transactions are made using your credit card . A chargeback is applicable also if the purchases you make do not live up to your standards. This can be done by submitting a dispute with your credit card issuer.

    When to ask for a Chargeback

    • Packages that have not been delivered to you although you received a notification confirming the delivery.
    • Your credit card was used to make fraudulent transactions.
    • Amounts have been incorrectly charged to your credit card.
    • You have received damaged/defective items.

    Disputing a Transaction

    The process of disputing a transaction is different for various banks:

    • Some banks need you to just make a call to the customer care.
    • A few banks may ask you to submit a signed document.
    • Banks can also ask you to submit an FIR.


    When you initiate a dispute with your credit card issuer, it kickstarts the investigation and this usually spans over 45 to 90 days. During the investigation, the merchant's bank has to revert to the query within 45 days. This is the case if the merchant has contested your claim and also submits supporting documents of the transaction. If the merchant gets proof in support of the transaction the documents will be sent to you and you can review the same.

    Interim Credit

    An investigation can take a few weeks or even months. However, your credit call bill will be generated before the end of the investigation. In a few cases, the credit card issuer may give you ‘an interim credit’. This is a temporary credit or refund during the course of the investigation.

    FAQs on Credit Card Chargeback

    1. What will happen if the merchant does not respond to my chargeback?

      If the merchant does not respond to you, then the chargeback will be granted. The merchant will have to bear monetary loss. If the merchant submits a response and also has evidence that the charge on your credit card is valid, you will be charged.

    2. What exactly happens when I chargeback a credit card?

      During a chargeback, the funds that have been disputed are held until the card credit issuer resolves the dispute. If the ruling is against you, then the funds will be returned to the credit card issuer. If the ruling is in your favor, the money will be sent to you.

    3. Is there a time limit for the chargeback?

      In order to avail the benefit of the chargeback, it has to be reported within 120 days of the purchase. For Mastercard and Visa, for future-dated items like airline tickets and sport tickets, the period of 120 day starts after you are due to receive the goods/service.

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