With your passport application appointment in hand, you can visit the Passport Seva Kendra (PSK) to complete the rest of the passport application procedure. The PSK is where your passport application gets processed , verified and finally cleared for issue.
- Report to the PSK ahead of time. Carry the ARN receipt and all required documents.
- Your documents will be screened.
- You will be called into the PSK in batches and will have to pass through security check.
- Once inside, if all is in order, you will be issued a token number. You will have to wait in the waiting area where token numbers are displayed. Applicants are called in sequential order based on the token number.
- Once your number is displayed, proceed inside.
- Inside the passport center (PSK) you will find different color coded counters
- Counter A – Citizen Service Executive (CSE) / TCS personnel carries out document verification, fee collection and photographing applicants
- Counter B – Verification Officer (VO) / Government personnel carries out document verification
- Counter C – Granting Officer (GO) / Assistant Passport Officer carries out document verification and decides on issuance.
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- ‘Counter A / Section A’ – Document verification, scan, upload, photograph, fingerprints and verification of personal details by Citizen Service Executive
- Once you enter, enter the booth according to the monitor displaying your token number.
- Your documents will be reviewed. Unnecessary documents will be returned. Necessary documents will be scanned and uploaded on the Passport Seva (PSP) Portal .
- You will then be given a print-out of your uploaded personal information which you will have to review and sign. This verified information is also scanned and uploaded on the portal.
- ‘Counter B / Section B‘ - Document verification by Verification Officer
- As with counter ‘A’, you will have to look out for your token number on the monitor.
- At this counter, your original documents will be verified once again.
- ‘Counter C / Section C’ – Passport issuance approval by Granting Officer
- This is where approval for the passport is granted or denied.
- ‘Granted’ status indicates that the passport has been approved.
- Police verification status is determined here i.e. passport to be granted based on No Police Verification or After Police Verification
- Exit Counter - Acknowledgement Letter
- This is given to you at the exit counter. Ensure this letter is kept safely as it will contain details which you can use to track your application status.
- It will indicate whether your passport application has been approved or not.
- It will indicate the mode for police verification viz. pre / post / no PV.
- Pre Police Verification is usually marked out for fresh/new passports. It also applies to certain passport reissue cases like those pertaining to lost passports/duplicates/change of full name/other important details. In this case, a passport police verification Report (PVR) is issued by the police and physical verification is carried out. Once this is successfully done, the passport will be issued.
- Post Police Verification is the mode set for specific applicants e.g. government employees providing Identity Certificate or minors where his/her parents have valid passports. Also applies to some cases of passport reissue where adequate information of the applicant exists in the system. In case of post verification, the passport is issued before the PVR and verification is carried out.
- No Police Verification is whereby the passport is issued without a PVR and no verification is required. Again, this applies to specific applicants as mentioned with Post PV cases. Also, applies to some passport reissue cases.
From the PSK, the application process moves to the Passport Office (PO) where all the back-end processing will take place. The PO will communicate with the State Police for Police Verification (PV). The PO will also take care of issuing, printing, laminating and dispatching approved passports.
Issue, Printing and Dispatch of Passport
After your application has been successfully processed, issuing, printing and dispatching your passport is initiated. How long it takes for the passport to be dispatched depends, largely, on the type of Police Verification (PV) required.
- Pre PV – (Normal) Within 3 working days from the date of successful update from the main police office. (Tatkaal) Update from main police office is not counted in days taken to dispatch the passport. Lengthier processing times for compulsory cases of Pre PV i.e. applicants of J&k and Nagaland
- Post PV – (Normal and Tatkaal) 3rd working day. This does not include the application submission date.
- No PV – (Normal) 3rd working day. (Tatkaal) Within 1 working day. In both cases, the application submission date is not included.
- Complex applications – About 30 days for Duplicate passport / Document issues / Name change / Single parent applying for minor / Adoption
- Other cases – If there is some anomaly in the data you provided or additional checking / verification required or there is a glitch in the system, additional time, over specified timeframes, may be required.
Passports are dispatched via India Post through Speed Post which you can track on the India Post website. It is sent to the applicant’s current address. You, as an applicant, should preferably be the one receiving the passport from the postman.
In case you encounter delays or want to get an update on your passport application, you can ‘Check / Track Your Passport Application Status’.
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- Change of Address in Passport
- Minor Passport
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- Passport Reissue
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- Fees and Charges