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  • PSK Passport - Processing, Issue, Dispatch

    With your passport application appointment in hand, you can visit the Passport Seva Kendra (PSK) to complete the rest of the passport application procedure. The PSK is where your passport application gets processed , verified and finally cleared for issue.

    • Report to the PSK ahead of time. Carry the ARN receipt and all required documents.
    • Your documents will be screened.
    • You will be called into the PSK in batches and will have to pass through security check.
    • Once inside, if all is in order, you will be issued a token number. You will have to wait in the waiting area where token numbers are displayed. Applicants are called in sequential order based on the token number.
    • Once your number is displayed, proceed inside.
    • Inside the passport center (PSK) you will find different color coded counters
      • Counter A – Citizen Service Executive (CSE) / TCS personnel carries out document verification, fee collection and photographing applicants
      • Counter B – Verification Officer (VO) / Government personnel carries out document verification
      • Counter C – Granting Officer (GO) / Assistant Passport Officer carries out document verification and decides on issuance.
    • Counter A / Section A’ – Document verification, scan, upload, photograph, fingerprints and verification of personal details by Citizen Service Executive
      Token Number for Passport Application at PSK
      • Once you enter, enter the booth according to the monitor displaying your token number.
      • Your documents will be reviewed. Unnecessary documents will be returned. Necessary documents will be scanned and uploaded on the Passport Seva (PSP) Portal .
      • You will then be given a print-out of your uploaded personal information which you will have to review and sign. This verified information is also scanned and uploaded on the portal.
    • Counter B / Section B‘ - Document verification by Verification Officer
      • As with counter ‘A’, you will have to look out for your token number on the monitor.
      • At this counter, your original documents will be verified once again.
    • Counter C / Section C’ Passport issuance approval by Granting Officer
      • This is where approval for the passport is granted or denied.
      • ‘Granted’ status indicates that the passport has been approved.
      • Police verification status is determined here i.e. passport to be granted based on No Police Verification or After Police Verification
    • Exit Counter - Acknowledgement Letter
    • Acknowledgement letter of passport application at PSK
      • This is given to you at the exit counter. Ensure this letter is kept safely as it will contain details which you can use to track your application status.
      • It will indicate whether your passport application has been approved or not.
      • It will indicate the mode for police verification viz. pre / post / no PV.
        • Pre Police Verification is usually marked out for fresh/new passports. It also applies to certain passport reissue cases like those pertaining to lost passports/duplicates/change of full name/other important details. In this case, a passport police verification Report (PVR) is issued by the police and physical verification is carried out. Once this is successfully done, the passport will be issued.
        • Post Police Verification is the mode set for specific applicants e.g. government employees providing Identity Certificate or minors where his/her parents have valid passports. Also applies to some cases of passport reissue where adequate information of the applicant exists in the system. In case of post verification, the passport is issued before the PVR and verification is carried out.
        • No Police Verification is whereby the passport is issued without a PVR and no verification is required. Again, this applies to specific applicants as mentioned with Post PV cases. Also, applies to some passport reissue cases.

    From the PSK, the application process moves to the Passport Office (PO) where all the back-end processing will take place. The PO will communicate with the State Police for Police Verification (PV). The PO will also take care of issuing, printing, laminating and dispatching approved passports.

    Issue, Printing and Dispatch of Passport

    After your application has been successfully processed, issuing, printing and dispatching your passport is initiated. How long it takes for the passport to be dispatched depends, largely, on the type of Police Verification (PV) required.

    • Pre PV – (Normal) Within 3 working days from the date of successful update from the main police office. (Tatkaal) Update from main police office is not counted in days taken to dispatch the passport. Lengthier processing times for compulsory cases of Pre PV i.e. applicants of J&k and Nagaland
    • Post PV – (Normal and Tatkaal) 3rd working day. This does not include the application submission date.
    • No PV – (Normal) 3rd working day. (Tatkaal) Within 1 working day. In both cases, the application submission date is not included.
    • Complex applications – About 30 days for Duplicate passport / Document issues / Name change / Single parent applying for minor / Adoption
    • Other cases – If there is some anomaly in the data you provided or additional checking / verification required or there is a glitch in the system, additional time, over specified timeframes, may be required.

    Passports are dispatched via India Post through Speed Post which you can track on the India Post website. It is sent to the applicant’s current address. You, as an applicant, should preferably be the one receiving the passport from the postman.

    In case you encounter delays or want to get an update on your passport application, you can Check / Track Your Passport Application Status’.

    News About Passport Applications

    • Passport Office in Udaipur to be ready by Mid-Feb

      Vivek Jeff, Regional Passport Officer, undertook a field trip to assess the work still to be done to set up the passport office at Udaipur. Jeff will present a report to the External Affairs Ministry based on his assessment of the progress.

      The passport officer directed the Municipal Corporation staff to make sure that all the required amenities are in place by the proposed date of inauguration of the Passport Seva Kendra on the 15th of February, 2017.The Corporation assured Vivek Jeff of their team’s progress and said the facility would be ready by the agreed upon date.Once the report is submitted and the necessary preparations are done, the Foreign Minister Sushma Swaraj is anticipated to inaugurate the new PSK.

      6th January 2017

    • The post office in Bhuj will have the Laghu Seva kendra set up for passport application

      The people of Bhuj are at relief knowing that soon there will be a Laghu Seva Kendra in the local post office. The Regional Passport Office (RPO) of Ahmedabad will soon have the Laghu Seva Kendra that won’t only accept the passport application but also take care of further processing including passport printing. This will help the Ministry of External Affairs (MEA) in processing more passport applications. Considering the fact that there are many passport applications in pending status, the government is taking necessary measure to offer a speedy passport service. This initiative will also allow students to produce their identical card in order to apply for a passport. The availability of Laghu Seva Kendra in post office will make the passport application process more convenient for the people in Bhuj.

      27th December 2016

    • Mundhwa PSK passport applicants now get next-day appointments

      People who apply for a passport at the Mundhwa Passport Seva Kendra, will now be allowed for next-day appointments under the regular and Tatkal categories. This upgrade has occurred after a long wait. Also, this has lead to another advantage. The Tatkal or premium service for passport issuance has also seen decline in demand, relating to the fact that people do not require faster services than the usual services, since the current pace is good enough.

      28th November 2016

    • Address Column Confusing for Passport Applicants

      In the recent years passport application in India has become a fairly simple process with the outsourcing of most of the work to the Passport Seva Kendras (PSK), but one of the more confusing sections of the application form is still the permanent address column, students studying away from their permanent address and employees working away from their homes face problems of address verification as they cannot be present at the provided address during verification, leading to a lot of passport rejections and resubmissions, which has caused a lot of confusion for the applicants. In Nagpur approximately 200 such cases get rejected every month. In such cases the applicant is levied a fine of Rs.500, in case of students and Rs.5000 in case of employed persons which is accompanied by a show-cause notice for an explanation regarding suppression of physical facts. In case of students staying in a hostel within the institution they are studying in, they may show the hostel address in the form with a bona fide certificate from the institution, failure to do so will result in the rejection of the application.

      3rd November 2016

    • Nagpur Passport Office issues 3.64 lakh passports in 4 years

      The Nagpur Passport Office received 3.80 lakh applications in the past four years. It has issued 3.64 lakh passports in the normal and tatkal categories and initiated police verification for 3.32 lakh which has seen a total revenue of Rs.63 crore as fees from passport applicants. This information was released by the Public Information Officer of the Nagpur Passport Office in response to a question posed by activist Abhay Kolarkar under the RTI act. The Passport Office has not commented on the duration of time for issuance of passport from the time of application.

      26th October 2016

    • MOEA to Consider the Possibilities of Opening a PSK in Belgaum

      Ministry of External Affairs is expected to open a Passport Seva Kendra (PSK) in the Belgaum district of Karnataka. In its official communication to the city corporation Mayor, the ministry had informed that Belgaum is in the list of prospective PSKs. Prior to 2006, the city had a passport seva kendra which was later shifted to Hubballi. MOEA has now directed passport offices in Bengaluru to conduct passport seva camps in Belgaum. As per reports, there are more than 2800 pending applications of Belgaum residents with the PSK in Hubballi.

      17th October 2016

    • Passport Seva Kendra inaugurated by VK Singh in Arunachal Pradesh

      General(retd) VK Singh, Union Minister of State for External Affairs, inaugurated the PSK or Passport Seva Kendra in Itanagar. He said that the Centre has been focusing on streamlining services for the public and that a major part of that initiative is the Passport Seva Kendra.

      Customers can now procure passports within Arunachal Pradesh instead of going to places like Guwahati said the General. Kiren Rijiju, Union Minister of State for Home Affairs also attended this function.

      General Singh said that there were more than 700 police districts operating throughout the country, out of which 638 of them have the online police verification facility so as to ensure that passports are provided faster. He also said that as of now,28 days are needed for the police verification of passport to be completed and that they are trying to reduce this time.

      5th October 2016

    • HC asks State to look into establishing a Passport office in Aurangabad

      The Aurangabad Bench of the Bombay High Court asked the state to establish Passport Seva Kendra in Aurangabad for the region of Marathwada. The state government was directed to submit a detailed proposal within two weeks regarding the provision of infrastructure for this office. The central government has also been directed by the court to take a decision regarding the state government’s proposal.

      Amarjeetsingh Girase, a government pleader support this establishment in Aurangabad and countered an affidavit filed by a deputy passport officer citing lesser number of applicants from Marathwada. Although he supported the affidavit, Girase also referred to the Aurangabad Bench of the High Court’s establishment in 1982.

      22nd August 2016

    • Salem wants Passport Seva Kendra

      A letter has been sent to Sushma Swaraj, the Union External Affairs minister, to immediately sanction either a passport seva laghu Kendra or a passport seva Kendra for Salem. The request was made after the Centre failed to sanction a passport seva Kendra for Salem when it recently released a list of 17 extra passport seva laghu kendras and passport seva kendras. K Mariappan, the president of the Indian Chamber of Commerce – Salem, revealed that there were 70 passport service kendras established across the country by the Centre, and the fact that Salem has none needs to be looked into.

      4th August 2016

    • Three new PSKs opened in Ghaziabad

      Three Passport Seva Kendra (PSK) counters were opened at the passport office in Ghaziabad by General V.K. Singh, Minister of State of External Affairs. With these PSK counters, residents of Ghaziabad would not have to venture far in order to access passport services. A PSK counter was opened earlier by the Pacific Mall in Sahibabad. However, there were no public transportation links to the PSK and applicants found it far to travel. General Singh spoke on reducing the time needed to issue passports. In the future, the time would be shortened, passports would be issued at the earliest and police verification would be done later. However, any false information provided would render the applicant liable for punishment. On the first day of opening the counters, 75 appointments were given, but this number will soon be increased to 150 per day.

      27th July 2016

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