With your passport application appointment in hand, you can visit the Passport Seva Kendra (PSK) to complete the rest of the passport application procedure. The PSK is where your passport application gets processed , verified and finally cleared for issue.
- Report to the PSK ahead of time. Carry the ARN receipt and all required documents.
- Your documents will be screened.
- You will be called into the PSK in batches and will have to pass through security check.
- Once inside, if all is in order, you will be issued a token number. You will have to wait in the waiting area where token numbers are displayed. Applicants are called in sequential order based on the token number.
- Once your number is displayed, proceed inside.
- Inside the passport center (PSK) you will find different color coded counters
- Counter A – Citizen Service Executive (CSE) / TCS personnel carries out document verification, fee collection and photographing applicants
- Counter B – Verification Officer (VO) / Government personnel carries out document verification
- Counter C – Granting Officer (GO) / Assistant Passport Officer carries out document verification and decides on issuance.
- ‘Counter A / Section A’ – Document verification, scan, upload, photograph, fingerprints and verification of personal details by Citizen Service Executive
- Once you enter, enter the booth according to the monitor displaying your token number.
- Your documents will be reviewed. Unnecessary documents will be returned. Necessary documents will be scanned and uploaded on the Passport Seva (PSP) Portal .
- You will then be given a print-out of your uploaded personal information which you will have to review and sign. This verified information is also scanned and uploaded on the portal.
- ‘Counter B / Section B‘ - Document verification by Verification Officer
- As with counter ‘A’, you will have to look out for your token number on the monitor.
- At this counter, your original documents will be verified once again.
- ‘Counter C / Section C’ – Passport issuance approval by Granting Officer
- This is where approval for the passport is granted or denied.
- ‘Granted’ status indicates that the passport has been approved.
- Police verification status is determined here i.e. passport to be granted based on No Police Verification or After Police Verification
- Exit Counter - Acknowledgement Letter
- This is given to you at the exit counter. Ensure this letter is kept safely as it will contain details which you can use to track your application status.
- It will indicate whether your passport application has been approved or not.
- It will indicate the mode for police verification viz. pre / post / no PV.
- Pre Police Verification is usually marked out for fresh/new passports. It also applies to certain passport reissue cases like those pertaining to lost passports/duplicates/change of full name/other important details. In this case, a passport police verification Report (PVR) is issued by the police and physical verification is carried out. Once this is successfully done, the passport will be issued.
- Post Police Verification is the mode set for specific applicants e.g. government employees providing Identity Certificate or minors where his/her parents have valid passports. Also applies to some cases of passport reissue where adequate information of the applicant exists in the system. In case of post verification, the passport is issued before the PVR and verification is carried out.
- No Police Verification is whereby the passport is issued without a PVR and no verification is required. Again, this applies to specific applicants as mentioned with Post PV cases. Also, applies to some passport reissue cases.
From the PSK, the application process moves to the Passport Office (PO) where all the back-end processing will take place. The PO will communicate with the State Police for Police Verification (PV). The PO will also take care of issuing, printing, laminating and dispatching approved passports.
Issue, Printing and Dispatch of Passport
After your application has been successfully processed, issuing, printing and dispatching your passport is initiated. How long it takes for the passport to be dispatched depends, largely, on the type of Police Verification (PV) required.
- Pre PV – (Normal) Within 3 working days from the date of successful update from the main police office. (Tatkaal) Update from main police office is not counted in days taken to dispatch the passport. Lengthier processing times for compulsory cases of Pre PV i.e. applicants of J&k and Nagaland
- Post PV – (Normal and Tatkaal) 3rd working day. This does not include the application submission date.
- No PV – (Normal) 3rd working day. (Tatkaal) Within 1 working day. In both cases, the application submission date is not included.
- Complex applications – About 30 days for Duplicate passport / Document issues / Name change / Single parent applying for minor / Adoption
- Other cases – If there is some anomaly in the data you provided or additional checking / verification required or there is a glitch in the system, additional time, over specified timeframes, may be required.
Passports are dispatched via India Post through Speed Post which you can track on the India Post website. It is sent to the applicant’s current address. You, as an applicant, should preferably be the one receiving the passport from the postman.
In case you encounter delays or want to get an update on your passport application, you can ‘Check / Track Your Passport Application Status’.
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News About Passport Applications
Passport applications to be carried out online only
The Government of India has recently announced a new policy pertaining to passport applications. Henceforth, all applicants are required to carry out the passport application process online and no offline application method will be valid. Only after the applicant has applied online, he/she can visit the Passport Seva Kendra or Post-Office Passport Seva Kendra to process the application. The initiative has been taken to facilitate an organized method of passport services.
7th November 2017
Tura to get its own Passport Seva Kendra
Individuals residing in Garo Hills have a reason to rejoice as a new Passport Seva Kendra is to be opened in Tura. Citizens of Garo Hills would have to visit Shillong in order to procure a passport but this will not be the case anymore. Sushma Swaraj, the Union Minister for External Affairs said that a request for a Passport Seva Kendra by Conrad K. Sangma, the Tura Lok Sabha MP had been accepted. This Kendra will be set up in Tura as part of the second phase.
This request was put forth as Garo Hills shares a boundary with Bangladesh and without a Passport Seva Kendra in the nearby area, it was difficult for citizens to travel so as to procure a Passport. The first Passport Seva Kendra in Meghalaya was inaugurated in 2014 in Shillong. Before this, individuals had to visit Guwahati if they wanted to procure a Passport.
29th June 2017
Passport office in Mysore is not a POPSK
When the Ministry of External Ministry, along with Home Ministry, announced the formation of several Post Office Passport Seva Kendras in the country, people in Mysuru had plenty to feel joy about.
This was because a post office in Metagalli was said to be made a POPSK. A number of media outlets had also confirmed the same that all passport related issues could be solved here.
However, it has now come to light that the centre is just a dispatch centre and nothing more. Apparently applicants can only submit their forms here and will have to go to Bengaluru to submit documentation and attend interview.
Service in this centre began on January 25 as part of the MEA’s pilot program for POPSK. But, a media house from the city investigated further to find out that this centre isn’t a POPSK at all.
The centre had agreed to open a passport-related office as the city attracts over 30 million tourists each year. The media house, upon investigation, said that this centre only collects documents and initiates verifications, while everything else is done in Bangalore.
8th May 2017
New POPSK in Kolhapur sees positive response
The first Post Office Passport Seva Kendra (POPSK) in Kolhapur has seen an extremely positive response. Officials at the new POPSK have said that the appointments for the issuance of new passports are completely booked till April 26th. The Kolhapur POPSK is looking to clear 50 appointments every day. The new POPSK has saved a residents of Kolhapur a lot of time and money, as earlier, they had no option but to travel to Pune to apply for their new Passports. The new POPSK in Kolhapur will service citizens from Satara, Sangli, Pune, Solapur, and Ahmednagar as well. The new POPSK will only undertake regular applications for Passports and renewal of old Passports, all other Passport related work will need to be undertaken at the Regional Passport Office in Pune.
4th April 2017
Kolhapur’s First Passport Office to be Set Up On March 25, 2017
Individuals who reside in Kolhapur have been going all the way to Pune in an effort to acquire a passport. This will no longer be the case as passports will now be issued in the city’s head post office starting from the 25th of March this year. The Secretary of the Ministry of External Affairs, Dnyaneshwar Mulay, inaugurated the facility recently. One of the Kolhapur district MPs who was attending the event, Dhananjay Mahadik, revealed, "I have received a letter from Sushma Swaray, Minister for External Affairs, stating that the facility of passport service will be made available at the head post office, Kolhapur, which is located at Kasba Bawda, from March 25." People who live in Kolhapur will find this to be a welcome relief which saves them plenty of time and money, added Mahadik.
22nd March 2017
Belagavi to receive a post office passport Seva Kendra
Out of the five areas that the Ministry of External Affairs has recognized for opening of the Post Office Passport Seva Kendra, Belagavi is one of them. The other locations are Hassan, Bengaluru, Kalaburagi and Davangere. This came after the first two projects--one in Dahod in Gujarat and the other in Mysuru witnessed triumphant operations on January 25. The government took a decision to increase the number of kendras by launching 56 of them, according to an announcement made by the MEA.
The Department of Posts (DOP) and the MEA had joined hands to use head post offices in a number of states so that more and more people get to utilize services related to passport delivery. The MEA declared the ones opened in Dahod and Mysuru were acknowledging around 100 appointments on a daily basis.
Bodies such as the Belagavi District Small Scale Industries Association, the Belagavi Chamber of Commerce and Industry, different social organizations as well as the residents of the area, had been asking for the setup of a kendra in the city as the office rendering passport related services was shut around two years ago.
16th February 2017
POPSKs to open across all districts
The Government of India is contemplating opening Passport Processing Centres in all the 750 revenue districts across the country through a network of 650 Head Post Offices the new Passport Processing Centres will be Post Office Passport Seva Kendras (POPSKs). In a pilot project the government has opened two POPSKs in Mysuru, Karnataka and Dahod, Gujarat. The POPSKs will provide all Passport-related services except the printing and dispatch of Passports, the services will include receiving of applications, processing of applications, processing of documents and forwarding applications to the Regional Passport Offices for further processing. This project has been undertaken to ensure the timely disbursal of Passports and to reduce the processing time for Passport applications. The POPSK in Mysuru will service citizens from Mysuru and Chamarajanagar and the people of Dahod will now be able to visit the Head Post Office to apply for fresh Passports, renewal of Passports or with any Passport-related queries. The respective Regional Passport Offices will assign Passport Officers to these Post Officer to train Postal Department employees on processing of Passports.
3rd February 2017
Passport Office in Udaipur to be ready by Mid-Feb
Vivek Jeff, Regional Passport Officer, undertook a field trip to assess the work still to be done to set up the passport office at Udaipur. Jeff will present a report to the External Affairs Ministry based on his assessment of the progress.
The passport officer directed the Municipal Corporation staff to make sure that all the required amenities are in place by the proposed date of inauguration of the Passport Seva Kendra on the 15th of February, 2017.The Corporation assured Vivek Jeff of their team’s progress and said the facility would be ready by the agreed upon date.Once the report is submitted and the necessary preparations are done, the Foreign Minister Sushma Swaraj is anticipated to inaugurate the new PSK.
6th January 2017
The post office in Bhuj will have the Laghu Seva kendra set up for passport application
The people of Bhuj are at relief knowing that soon there will be a Laghu Seva Kendra in the local post office. The Regional Passport Office (RPO) of Ahmedabad will soon have the Laghu Seva Kendra that won’t only accept the passport application but also take care of further processing including passport printing. This will help the Ministry of External Affairs (MEA) in processing more passport applications. Considering the fact that there are many passport applications in pending status, the government is taking necessary measure to offer a speedy passport service. This initiative will also allow students to produce their identical card in order to apply for a passport. The availability of Laghu Seva Kendra in post office will make the passport application process more convenient for the people in Bhuj.
27th December 2016
Mundhwa PSK passport applicants now get next-day appointments
People who apply for a passport at the Mundhwa Passport Seva Kendra, will now be allowed for next-day appointments under the regular and Tatkal categories. This upgrade has occurred after a long wait. Also, this has lead to another advantage. The Tatkal or premium service for passport issuance has also seen decline in demand, relating to the fact that people do not require faster services than the usual services, since the current pace is good enough.
28th November 2016