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  • Dena Bank Personal Loan Customer Care

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  • Dena Bank is a leading nationalised bank in India that is committed to providing affordable banking products and services. You can get in touch with the bank for deposits, loans, internet banking, international banking, SME banking, DEMAT services, and corporate banking services. Dena Bank has an excellent personal banking vertical that offers a broad array of products and services to help you handle your personal needs. You can choose from the bank’s deposit schemes and loan schemes according to your preferences and requirements.

    The bank processes applications very quickly without any delay in order to not keep customers waiting. You can enjoy banking products with great features at economical interest rates. It has a dependable customer care facility that enables individuals to avail good solutions quickly.

    Dena Bank Personal Loan Customer Care

    Dena Bank has a first-rate customer helpdesk with different phone numbers and email address for multiple purposes. You can use any of the contact details as per your preferences and requirements, and get your doubts clarified. Even if you have a complaint, you can get in touch with the bank and express your concern to the customer care representative clearly. Dena Bank has skilled executives who will listen to you carefully and offer accurate solutions.

    The bank’s customer care desk is exclusively dedicated to resolving your hassles completely without any keeping anything pending. The bank has 2 different helpdesks for digital banking troubles and non-digital banking issues. The digital banking helpdesk works 24 hours and 7 days a week. On the other hand, the non-digital banking helpdesk works from 10:00 am to 5:00 pm on business days.

    Dena Bank customer helpdesk details:

    Customer care number for digital banking issues (toll-free) 18002336427
    Email address for digital banking issues statement@denabank.co.in denamconnect@denabank.co.in denaiconnect@denabank.co.in
    Customer care number for problems not related to digital banking (toll-free) 1800225740
    Email address for problems not related to digital banking csc@denabank.co.in
    Details for making complaints via SMS Send a text message of ‘DENAHELP’ to 56677

    The customer helpdesk of Dena Bank requires every customer to update his or her accurate mobile number and email address in the records of the bank on a regular basis. This is helpful as the bank can communicate any updates regarding any alterations related to different products of the bank promptly to you.

    In case you want to approach the bank without calling them or sending an email to them, you can visit the customer service cell of the bank, which is located in Mumbai.

    You may also talk to the manager of your Dena Bank branch, who will be available from 2:30 p.m. to 4:30 p.m. on the 15th of every month. In case the 15th is a holiday or a half day, the manager will be present at the branch the next day. You can express your grievances and concerns to the branch manager frankly. The manager will take necessary action in order to resolve your issue thoroughly.

    Dena Bank Online Complaint Procedure

    Dena Bank enables you to make complaints online by visiting the official website of the bank. On the site, you will need to go to the customer helpdesk section. Here, you will need to click on ‘Register Online Complaint’.

    Once you click on this link, you will have to select existing customer or non-existing customer. If you are an existing customer, you will have to enter your account number, your name, your address, city, state, name of your branch, your mobile number, email address, nature of complaint, and category of your complaint. You may also attach a certain file to give proof to your complaint. You will then have to enter the captcha code and then click ‘Submit’. If you are a non-existing customer, you will have to enter all the details mentioned above without an account number.

    You can also monitor the status of your complaint online. You will be provided with a ticket number after you submit your complaint. To track its status, you will need to enter this ticket number and click ‘Submit’. Your screen will now show the status of your complaint related to your personal loan or any other product.

    With the help of Dena Bank’s customer care facility, you can get answers to your queries and solutions for your grievances in a jiffy!

    Dena Bank Personal Loan

    Dena Bank has one personal loan product known as the Dena Suvidha (Personal Loan) Scheme. It is given to anyone for meeting his or her personal requirements effectively. Whether you want to arrange your wedding or sponsor your higher education plans or pay for your medical treatment or for any uncertain event, you can apply for a personal loan from Dena Bank and then repay it comfortably via equated monthly installments (EMIs).

    Features and Benefits of Dena Bank Personal Loan

    • This loan can be taken by any permanent employee of any organisation.
    • You will need to be at least 24 years old and not more than 55 years old while applying for this loan.
    • You will need to be working in a government or public sector or any other well-recognised organisation for at least 2 years.
    • The minimum loan amount is Rs.15,000.
    • Your gross monthly income should be at least Rs.15,000.
    • You will need to have an agreement with Dena Bank for your salary disbursal or get an undertaking from your employer.
    • There is no margin on this particular loan.
    • There is a processing fee of 1% on this loan amount.
    • The interest rate for this loan ranges from 13% to 14%.
    • The maximum loan amount is as follows:
    • 3 times of your net monthly income, which can be repaid in 12 months OR Rs.10 lakh, whichever is lesser
    • 6 times of your net monthly income, which can be repaid in 24 months
    • 9 times of your net monthly income, which can be repaid in 36 months
    • You can repay it within 36 months through EMIs.
    • The loan will get disbursed to you by crediting to your savings account.
    • You can apply for the Dena Suvidha (Personal Loan) Scheme online by visiting the bank’s official website.
    • The interest for this loan will be charged on a daily reducing balance method.

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