Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • How to Close or Cancel Citibank Credit Card

    Citibank credit cardholders can cancel their Citi credit cards at any time irrespective of the reasons. However, card members need to take of a few things even before submitting their request for Citibank credit card cancellation. If you’re looking for the process to terminate your card membership with the bank and the precautions you need to take before raising the request, continue reading.

    Process To Close Or Cancel Citibank Credit Card

    Citibank credit card customers can follow two methods to cancel their credit cards

    1. By calling CitiPhone - Citibank’s helpline
    2. By sending a written request to Citibank
    • Call Citibank helpline to cancel Citibank credit card: Citibank credit card customers can call the bank’s 24-hour helpline to cancel their membership with the bank.
    Citibank credit card helpline 1860 210 2484 (For callers within India)
    91 22 4955 2484 (For callers outside India

    The helpline is not toll free and standard call charges apply.

    • Sending a written request to cancel Citibank credit card: Citibank customers can also raise a written request for cancellation of Citibank credit card. The written request must include the cardholder’s name, contact details, credit card type and number. There is no need to mention any sort of sensitive details such as CVV, card PIN or expiry date. All the written requests should be sent to the below address either through ordinary post or registered post.
    For ordinary post For registered post
    Citibank N.A., P.O. Box No. 4830, Anna Salai post office, Chennai - 600 002. Citibank N.A., Mail Room, Acropolis, 9th floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004.

    Things To Know Before Closing A Citibank Credit Card

    There are a few things every credit card holder needs to know before raising a request for cancelling a Citibank credit card. Implementing whichever is applicable will help them have a smoother separation from the bank.

    • Once Citibank receives a request for credit card cancellation or closure, it will convert the entire outstanding due on the card, pending loans, EMI facilities, balance transfers and any other charges into due. Until and unless the cardholder clears all the pending dues, the credit card account will not be closed. As per the credit card cancellation terms and conditions, as soon as the card member applies for card cancellation he/she agrees to immediately pay the total outstanding due on the card. Hence, it’s mandatory to clear the dues to cancel the card.
    • Any unused reward points on the credit card should be redeemed within 45 days of card closure. The points can be redeemed to clear the dues on the card or against any gift vouchers listed in the bank’s rewards catalogue.
    • After raising a request for card closure, the dues on the credit card cannot be transferred to another credit card.

    When Can Citibank Cancel A Credit Card?

    Not only that a Citibank credit card users can close their credit card at any point of time, the bank possesses equal rights to terminate the membership of a cardholder for various reasons. The bank at its discretion can cancel all or some privileges of the credit card at any time without even giving any notice to the cardholder or without providing any reason.

    Some instances when Citibank can cancel a credit card, as mentioned in its terms and policies, are as follows.

    • If the Citibank credit card remains inactive without any transactions or not in operation for more than 12 months or for a prolonged period of time, the bank may exercise its right to cancel the card along with other credit cards linked to it such as any add-on or supplementary cards issued to family member of the cardholder.
    • The bank may also close the card without notice if the payments are not made after 30 days from the due date, cheque bounces, improper use of credit card for foreign exchange trading and other illegal activities, discrepancy in the documents or information provided during application, not providing required documents as mandated by the law, the bank, the RBI, or other regulations, etc.

    How To Re-active Or Re-apply For A Closed Citibank Credit Card ?

    Request to reactivate a closed Citibank credit card can be raised if the Citibank cardholder cancels the card by himself/herself. However, the request to re-active the card will be processed as per Citibank’s internal policies and the decision to approve or reject the  request is at the sole discretion of the bank.

    To re-active a cancelled Citibank Credit Card, the cardholder should send a written request to the bank along with a copy of identity proof and a passport size photograph. The documents acceptable as identity proof include PAN card, Aadhaar card, passport, driving license and Voters ID. The written request along with the aforementioned documents can be sent either through e-mail or postal mail.

    • E-mail ID for Citibank card re-activation request - retail.dox.india@citi.com 
    • Postal address for Citibank credit card re-activation request

    P.O. Box No. 4830,

    Anna Salai Post Office,

    Chennai - 600 002.

    Once the bank receives the request along with valid documents, the re-activation request will be reviewed.

    Check How to Close or Cancel Other Banks Credit Card Online
      

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

    How to Close or Cancel Citibank Credit Card Reviews

    • Citibank Credit Card
      "Its Good"
      0.5 5.0/5 "Blown Away!"
      I started using my CITI bank credit card, they are providing the points and also redeem option is very worth. The bank gave me the sufficient credit limit, the documentation process was easy within 3 days I got the credit card after the approval.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good Beneficial Card"
      0.5 5.0/5 "Blown Away!"
      CITI bank customer care is very good and they give reward points on my spend. I got Rs. 2 lakhs of personal loan based on the credit card with less interest. The bank gave me satisfactory limit and it has yearly fee of Rs. 499 as per my transaction its gets waived off.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good. Can do better in offers"
      0.5 3.0/5 "Satisfactory"
      I bank with Citibank for the credit card and there are no offers on the card. Even the reward points are not that great. The good thing is even when there is a late payment for a day or two. They do not charge a huge amount. The credit limit is of 75K, which is okay for me as I do not use that much of it.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good for shopping "
      0.5 5.0/5 "Blown Away!"
      I felt Citi credit card has more benefits like cash back and I got book my show voucher based on my transactions. The credit limit which they offered is satisfactory, I got the card within three weeks of time. The bill generation date of CITI bank is good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good Credit Card"
      0.5 5.0/5 "Blown Away!"
      Citi bank has the good scheme and also they give online shopping benefits, I started using this card. The accessibility is good and also the credit limit is satisfactory. I am comfortable with my billing cycle, and charges are very reasonable.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good on rewards"
      0.5 5.0/5 "Blown Away!"
      I bank with Citibank for a credit card as well. I am comfortable using the card and the transactions are smooth. The statements are clear and sent to me on time too. The customer services are also good, there are offers and the credit limit is also fine. There are more options provided to redeem the rewards points. I can use it in many ways, like a bill payment, online or for a reacharge.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Excellent card"
      0.5 5.0/5 "Blown Away!"
      I applied for CITI reward bank credit card recently, They have been charging annual fee up to 500, but waived off option is available or not i have not check yet, the credit limit which they have given to me was good, the reason for choosing this card is for their service, their service is good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Awesome customer service"
      0.5 5.0/5 "Blown Away!"
      I have Citi Rewards credit card for 8 years. They keep calling me and ready to enhance the limit but am not interested in it. I got a life time free credit card. I use this card for multi purpose. The payment mode is easy to make the payment. I have done EMI conversion and charges are high since their services are very good.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Nice experience"
      0.5 5.0/5 "Blown Away!"
      Citibank is good in the credit card services. The customer support and response is good. There are annual charges of 3k. If 10 Lakhs spent theses charges would not be taken. The credit limit is not bad and I got the card on time. There are reward points I earn on the card which can be used on flight tickets.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Best Card"
      0.5 5.0/5 "Blown Away!"
      I hold Citi bank credit card for a long time, They have not charged me annual fee as it is life time free credit card, i am happy with the credit limit they have given me up to 4,50,000 which was sufficient for me, i am happy with the offers which they have given to me, they use to give good cash backs when it comes to maximum transaction.
      Was this review helpful? 0
      , mumbai
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good Credit card"
      0.5 4.0/5 "Great!"
      I am not activated the Credit card password till now and I am yet to approach the Indusind bank customer care people . I am hoping for higher credit limit in the upcoming years . Annual fees also have to be waived off because my other cards are life time free card .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Not satisfied With the service"
      0.5 1.0/5 "Really Bad"
      I applied for Citi bank indianoil credit card for recently, i am not happy with the service which they have been given to me, like after doing verification they have been giving me card, after 15 days when i started using they have block the card starting that still background verification was going on, i can use this card in limited places where they have given me, no proper response was given to me for blocking my card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      I have taken CITI bank credit card from long time, They have not charged me annual fee,as it is life time free credit card, i am very much happy with the reward points which they have given to me, they have given good credit limit based on my expectation.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      I am using the CITI BANK credit card for the last four to five years where the services of them has not been that great. The credit limit with the card is good but regarding to the services there should be improvements made. Once for a one day late payment they had made charges and later after raising a request they had reversed the charges which could have been avoided.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I am using the CITI BANK CREDIT CARD for the last couple of years where the services has been good. There is a good credit limit with this card and there has been some added benefits as well. I use the card for most of my on-line and off-line purchases and the card does not have any annual charges.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      It has been a very long time since i am using the CITI BANK CREDIT CARD but i am not been using it much, there is a good credit limit with this card and there has been some added benefits with this card as well. I am using the card in a very minimal way where there are not much transactions which i make with this card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "A very good credit card"
      0.5 5.0/5 "Blown Away!"
      The executive has informed me about the specialties of the Citi bank credit card . So , I decided to go with this citi card . Actually , I need to pay some amount for my card even though I am okay with that . Credit limit is the satisfied thing and I am receiving the notifications from them .
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • Citibank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      It has been over five years since i am using the CITI BANK CREDIT CARD, i am happy with the services provided by them. There has been some good benefits in using the card which mostly comes like reward points while purchasing fuel. There is some annual charges but if i am using a certain limit it will get waved off.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Apr 23, 2019
    • Citibank Credit Card
      "Its Good"
      0.5 5.0/5 "Blown Away!"
      I have CITI bank reward card, since I am getting discounts at e commerce shopping mostly they give cash back. Not instant discount that is the draw back. I do have loan account with CITI bank the service is good. It would be nice if they give instant discount as HDFC card.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Apr 23, 2019
    • Citibank Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      My application has been approved with CITI BANK credit card . The limit is fine for me. There are cash back back offers. I am happy with customer support team they help me through out the processes . I use this card for shopping , traveling , grocery and many more .
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 23, 2019
    Common Loader Icon
  • reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.