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  • How to Close or Cancel Citibank Credit Card

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    Citibank credit cardholders can cancel their Citi credit cards at any time irrespective of the reasons. However, card members need to take of a few things even before submitting their request for Citibank credit card cancellation. If you’re looking for the process to terminate your card membership with the bank and the precautions you need to take before raising the request, continue reading.

     

    Process To Close Or Cancel Citibank Credit Card

    Citibank credit card customers can follow two methods to cancel their credit cards

    1. By calling CitiPhone - Citibank’s helpline
    2. By sending a written request to Citibank
    • Call Citibank helpline to cancel Citibank credit card: Citibank credit card customers can call the bank’s 24-hour helpline to cancel their membership with the bank.
     
    Citibank credit card helpline 1860 210 2484 (For callers within India)
    91 22 4955 2484 (For callers outside India

    The helpline is not toll free and standard call charges apply.

    • Sending a written request to cancel Citibank credit card: Citibank customers can also raise a written request for cancellation of Citibank credit card. The written request must include the cardholder’s name, contact details, credit card type and number. There is no need to mention any sort of sensitive details such as CVV, card PIN or expiry date. All the written requests should be sent to the below address either through ordinary post or registered post.
     
    For ordinary post For registered post
    Citibank N.A., P.O. Box No. 4830, Anna Salai post office, Chennai - 600 002. Citibank N.A., Mail Room, Acropolis, 9th floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004.
     

    Things To Know Before Closing A Citibank Credit Card

    There are a few things every credit card holder needs to know before raising a request for cancelling a Citibank credit card. Implementing whichever is applicable will help them have a smoother separation from the bank.

    • Once Citibank receives a request for credit card cancellation or closure, it will convert the entire outstanding due on the card, pending loans, EMI facilities, balance transfers and any other charges into due. Until and unless the cardholder clears all the pending dues, the credit card account will not be closed. As per the credit card cancellation terms and conditions, as soon as the card member applies for card cancellation he/she agrees to immediately pay the total outstanding due on the card. Hence, it’s mandatory to clear the dues to cancel the card.
    • Any unused reward points on the credit card should be redeemed within 45 days of card closure. The points can be redeemed to clear the dues on the card or against any gift vouchers listed in the bank’s rewards catalogue.
    • After raising a request for card closure, the dues on the credit card cannot be transferred to another credit card.
     

    When Can Citibank Cancel A Credit Card?

    Not only that a Citibank credit card users can close their credit card at any point of time, the bank possesses equal rights to terminate the membership of a cardholder for various reasons. The bank at its discretion can cancel all or some privileges of the credit card at any time without even giving any notice to the cardholder or without providing any reason.

    Some instances when Citibank can cancel a credit card, as mentioned in its terms and policies, are as follows.

    • If the Citibank credit card remains inactive without any transactions or not in operation for more than 12 months or for a prolonged period of time, the bank may exercise its right to cancel the card along with other credit cards linked to it such as any add-on or supplementary cards issued to family member of the cardholder.
    • The bank may also close the card without notice if the payments are not made after 30 days from the due date, cheque bounces, improper use of credit card for foreign exchange trading and other illegal activities, discrepancy in the documents or information provided during application, not providing required documents as mandated by the law, the bank, the RBI, or other regulations, etc.
     

    How To Re-active Or Re-apply For A Closed Citibank Credit Card

    Request to reactivate a closed Citibank credit card can be raised if the Citibank cardholder cancels the card by himself/herself. However, the request to re-active the card will be processed as per Citibank’s internal policies and the decision to approve or reject the request is at the sole discretion of the bank.

    To re-active a cancelled Citibank Credit Card, the cardholder should send a written request to the bank along with a copy of identity proof and a passport size photograph. The documents acceptable as identity proof include PAN card, Aadhaar card, passport, driving license and Voters ID. The written request along with the aforementioned documents can be sent either through e-mail or postal mail.

    • E-mail ID for Citibank card re-activation request - retail.dox.india@citi.com
    • Postal address for Citibank credit card re-activation request
      • P.O. Box No. 4830, Anna Salai Post Office, Chennai - 600 002.

    Once the bank receives the request along with valid documents, the re-activation request will be reviewed.

     
      

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    How to Close or Cancel Citibank Credit Card Reviews

    • Citibank Credit Card
      "Good Service"
      0.5 3.0/5 "Satisfactory"
      I have Citi Bank credit card for the past 1 year .I am using this credit card for the past 1year .I have got all the required details about the card process ,I have got this credit card on time without any hassle .The credit limit was pretty good and there was no drawbacks faced .I am satisfied with the service .
      Was this review helpful? 0
      , mumbai
      Reviewed on Oct 17, 2019
    • Citibank
      Citibank Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I have Citi Bank credit card which i am using for thepast 1.5 years .The credit limit was really good and i am using this and very comfortable with the service so far .I have got all the required information about the card process through the agent.I have got my credit card o time and really satisfied with the service .
      Was this review helpful? 0
      , visakhapatnam
      Reviewed on Oct 17, 2019
    • Citibank Credit Card
      "Convenient loan service"
      0.5 5.0/5 "Blown Away!"
      With CITI bank, I am holding the CITI premier miles card and it almost having a discounts on coupons. They keep on mailing me about the offers. The given credit limit is Rs. 57000 which is fine for me. It has a app and everything can be handled with the help of it.
      Was this review helpful? 2
      , bangalore
      Reviewed on Oct 14, 2019
    • Citibank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have Citi Bank credit card which was offered by Bank .I am using this credit card for the past 6 years .This was a chargeable card and there was no drawbacks faced .The credit limit was really good and if contact customer service it is taking too much time to connect.I am satisfied with the service .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 13, 2019
    • Citibank Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I am having CIti Bank credit card which was availed through Bank direclty .I am using this credit card for the past 3 to 4 months .This was a free card and the credit limit was good and it was upto 75,000 and it was sufficient as well .I have got all the details about the card process very clearly through the agent.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Oct 12, 2019
    • Citibank Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      I use Citi REWARDS Credit card and its been 3 to 5years. The credit limit is sufficient for me. They are not charging me annual fee. I am getting cash back and reward points for each and every transactions. EMI conversion is simple and also charges are fine.
      Was this review helpful? 0
      , pune
      Reviewed on Oct 11, 2019
    • Citibank Credit Card
      "Need to decrease interest charges"
      0.5 4.0/5 "Great!"
      I am holding CITI bank credit card for more than 7 years which was processed through bank directly. They have given for a life time free credit card. The credit limit is sufficient to use for the card. EMI option is applicable but charges are high for this card. I use this card for shopping and fuel purposes based on the usage I get cash back and points.
      Was this review helpful? 0
      , bhiwadi
      Reviewed on Oct 10, 2019
    • Citibank Credit Card
      "Good"
      0.5 1.0/5 "Really Bad"
      I was holding CITI bank credit card for more than a year. It was a life time free credit card and the credit limit was sufficient to use. EMI options were applicable. I was using for travel and fuel purpose. As of now I have not felt to use the card so I have blocked.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 09, 2019
    • Citibank Credit Card
      "Better"
      0.5 4.0/5 "Great!"
      I am using Citi REWARDS Credit card for more than 1.5years. I am satisfied with the credit limit which they have provided to me. They are charging me annual fee of Rs.500 or Rs.2000 which I don't recollect. I am using the card for general purpose and did not receive any benefits right till now. They have to improve Citi mobile app when compared to other bank credit card app.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 09, 2019
    • Citibank Credit Card
      "Not useful card"
      0.5 3.0/5 "Satisfactory"
      In the CITI bank, i am using the rewards card but i don't get any rewards on this card. They are not sending any notification on a regular basis. I am using the card for more than 1.5 years. I didn't faced any issue. Overall, its an average card to use. I am not getting any error when i swipe the card in POS machines.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 09, 2019
    • Citibank Credit Card
      "Average"
      0.5 4.0/5 "Great!"
      CITI BANK is not providing me a good deal like reward points or any benefits. I have called the customer service once and the response was not prompt. The annual fee is applicable but it will be waived off with the spend of 30K. I am having a REWARDS credit card.
      Was this review helpful? 1
      , kolkata
      Reviewed on Oct 08, 2019
    • Citibank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I am holding a Citi Bank credit card. I had applied this card directly at the bank. I have been using this card for a while. I am really satisfied with their services. They have given sufficient credit limit. Their customer service is very good.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 06, 2019
    • Citibank Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      I have taken a credit card with CITI bank on few months before which was processed through bank directly. It is not a life time free chargeable of 500 rupees and the limit is given for a sufficient one. I use this card for many purposes. EMI option is applicable and charges are nominal.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 06, 2019
    • Citibank Credit Card
      "Very good bank card"
      0.5 5.0/5 "Blown Away!"
      From CITI bank, i have a credit card and the card variant is Cashback card. They have provided me a limit of Rs. 50000. I get the cashbacks on all my purchase and I'm unable to convert the rewards points into cash. CITI bank people are sending the mail notification regarding the offers.
      Was this review helpful? 0
      , kochi
      Reviewed on Oct 04, 2019
    • Citibank Credit Card
      "Need to decrease interest charges"
      0.5 1.0/5 "Really Bad"
      I am having CITI bank credit card for more than one year which was processed through bank directly. It is an annual fee chargeable of 499 plus GST. The credit limit is average of 50 thousands only. There is an option for an EMI but charges are high in this bank. I use this card for general purpose based on the usage I get cash back.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 04, 2019
    • Citibank Credit Card
      "Average"
      0.5 4.0/5 "Great!"
      I have received my CITI REWARDS CARD from Citi Bank that I applied online. I received the card on time. Credit limit is very less, I was expecting 3 times of my salary. It's a lifetime free credit card. Citi Bank customer service is very good and responsive.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 03, 2019
    • Citibank Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      I had applied INDIANOIL CITI PLATINUM CARD. I received the card on time. They have given very low credit limit. My existing cards have more credit limit than this. So I am not happy with the credit limit. It's a lifetime free card and customer service was good.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 03, 2019
    • Citibank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have Citi Bank credit card which was applied through Bank directly.I am using this credit card for the past 4 years ,The credit limit was really good ,This was a free card ,I have not faced any issues on while submitting the documents.I am satisfied with the service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 03, 2019
    • Citibank Credit Card
      "Super Card"
      0.5 5.0/5 "Blown Away!"
      I am having a rewards card from CITI bank. I get a rewards points which i can use it restaurants. I am holding the credit card from CITI bank for more than 1 year and they have not increased the limit. I need to improve the credit limit from Rs. 50000. There is no annual fee.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 03, 2019
    • Citibank Credit Card
      "Mobile app need to be improved"
      0.5 3.0/5 "Satisfactory"
      In the CITI bank card, the mobile banking application is not user friendly. I did 3 transactions by using the card and it was a smooth process. Every card is a con tactless card now and the user interface is not customer friendly. EMI facility is not available for all the customer. Before they want to convert the transaction they need to check whether the option is available or not. Some turbo point is there when i buy a fuel from Indian oil bunk where the bunk people are using the CITI bank EDC machines.
      Was this review helpful? 0
      , kochi
      Reviewed on Oct 01, 2019
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