Citibank credit cardholders can cancel their Citi credit cards at any time irrespective of the reasons. However, card members need to take of a few things even before submitting their request for Citibank credit card cancellation. If you’re looking for the process to terminate your card membership with the bank and the precautions you need to take before raising the request, continue reading.
Citibank credit card customers can follow two methods to cancel their credit cards
|Citibank credit card helpline||1860 210 2484 (For callers within India)|
|91 22 4955 2484 (For callers outside India|
The helpline is not toll free and standard call charges apply.
|For ordinary post||For registered post|
|Citibank N.A., P.O. Box No. 4830, Anna Salai post office, Chennai - 600 002.||Citibank N.A., Mail Room, Acropolis, 9th floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004.|
There are a few things every credit card holder needs to know before raising a request for cancelling a Citibank credit card. Implementing whichever is applicable will help them have a smoother separation from the bank.
Not only that a Citibank credit card users can close their credit card at any point of time, the bank possesses equal rights to terminate the membership of a cardholder for various reasons. The bank at its discretion can cancel all or some privileges of the credit card at any time without even giving any notice to the cardholder or without providing any reason.
Some instances when Citibank can cancel a credit card, as mentioned in its terms and policies, are as follows.
Request to reactivate a closed Citibank credit card can be raised if the Citibank cardholder cancels the card by himself/herself. However, the request to re-active the card will be processed as per Citibank’s internal policies and the decision to approve or reject the request is at the sole discretion of the bank.
To re-active a cancelled Citibank Credit Card, the cardholder should send a written request to the bank along with a copy of identity proof and a passport size photograph. The documents acceptable as identity proof include PAN card, Aadhaar card, passport, driving license and Voters ID. The written request along with the aforementioned documents can be sent either through e-mail or postal mail.
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai - 600 002.
Once the bank receives the request along with valid documents, the re-activation request will be reviewed.Check How to Close or Cancel Other Banks Credit Card Online