Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • How to Block Citibank Credit Card

    Citibank offers various credit cards that suit every customer. However, in case you have lost the credit card or it has been stolen, you must block it immediately. Failure to block the credit card immediately could lead to a loss of money.

    Some of the reasons why the card must be blocked immediately are mentioned below:

    • If you receive an email or SMS about a transaction that you did not make.
    • In case the credit card has been misplaced.
    • If the card was used to withdraw cash, but the cash was not dispensed.
    • If the credit card is stuck in the ATM.

    Different Ways to Block Citibank Credit Card

    The various ways by which you can block Citibank Credit Card are mentioned below:

    Internet Banking

    The step-by-step procedure to block the credit card via internet banking is mentioned below:

    • Visit
    • Click on ‘Login Now’.
    • On the next page, enter the User ID and IPIN.
    • On the ‘Service Centre’ page, you will find the ‘Replace My Card’ option, click on it.
    • You will receive an SMS on your registered mobile number, enter it.
    • Click on ‘Continue’.
    • Select the card you wish to block.
    • Next, enter the reason.
    • Click on ‘Submit Request’.
    • Agree to the terms and conditions and click on ‘Confirm’.
    • Your request to replace the card will be processed. You will receive the new card at the registered address.

    Visiting the Branch

    • You can visit the nearest Citibank branch to block the card. You can visit to find the nearest branch.
    • The bank official will take the request to block the card. The new card will be sent to the registered address.

    Customer Care

    • You can call citibank’s credit card customer care on 1800 267 2425 (toll-free) or +91 22 4955 2425 to block the card.
    • The customer care executive will take your request to block the card. However, you will have to complete the verification procedure before the card can be blocked. You can also request a new card by calling customer care.

    Mobile App

    The step-by-step procedure to block the card on the mobile app is mentioned below:

    • Download the app on the App Store or the Google Play Store.
    • Log in using the username and password.
    • Tap on the ‘Credit Cards’ section.
    • You will find the option to block the credit card. You can also request for a new card on the mobile app. The new card will be sent to the registered mobile number.


    1. Will my credit card be closed in case I block it?

      No, your credit card will not be closed if you block it.

    2. Will Citibank levy any charges for the replacement card?

      Yes, Citibank will levy charges for the issuance of the credit card. You can visit the official website of Citibank to know the charges.

    3. In case I block my card, will the new card come with the same number?

      No, the replacement card will not have the same number as the blocked card.


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