A "low interest" loan shouldn't mean you have very little interest in paying it back!
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  • CitiBank Home Loan Customer Care is Rated as "Great!" by 30 Users

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    CitiBank Home Loan Customer Care

    CITI Bank Home Loan Customer Care:

    CITI Bank is a global multinational banking institution that provides a number of banking services to its customers, with home loans being among them. CITI was established in 1812 in New York, USA and has now expanded to become one of the world’s largest banking institutions.

    Perfect Home Loan Deals for you

    Customers who wish to have a grievance redressed or require assistance can do so in the following ways:

    Level 1:

    By Phone:

    CitiPhone is the bank’s 24X7 phone service which will connect a customer to one of the bank’s customer service executives. City wise lists are provided on the CITI website.

    Queries related to Collection can be addressed by calling on 0124-6159000 or 0124- 6152900 on weekdays from 8:30 am -5:30 pm and from 8:30 am -2:30 pm on other days.

    Online:

    Customers can find assistance online through the “My Queries” by logging in to Citibank Online and providing their log-in credentials.

    Level 2:

    Head, Customer Care:

    In case of any grievance that was not satisfactorily resolved by Level 1 intervention, customers can call on the toll free number- 1800-4252-484 from 10:00 am to 6:00 pm (Monday-Saturday).

    CitiBank toll free Number 1800-4252-484

    Alternatively, an email can be sent to head.customercare@citi.com, while Collection queries can be mailed to india.collections.grievance.head@citi.com.

    Level 3:

    Principal Nodal Head:

    If the level 2 resolution was not satisfactory, customers can contact the Principal Nodal Officer at the address mentioned below:

    Ms. Nisha Shriram,

    Principal Nodal Officer,

    No. 2, Club House Road,

    Chennai - 600 002.

    Email principal.nodal.officer@citi.com

    CitiBank Home Loan Customer Care Reviews

    • Citibank Home Loan
      "Good card to use"
      0.5 5.0/5 "Blown Away!"
      I am using Citi bank credit card from last 5 years, the credit card services provided by Citi bank is good when compared to all other credit cards. I get good offers like cash back, reward points and discounts. I use this credit card for booking tickets and for shopping. I am also satisfied with the credit limit.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 04, 2017
    • Citibank Home Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      The service from CITI for my home loan service was very good the documents have been submitted directly with CITI bank branch the interest rate was little high with CITI compare to others in the market which was 12%. It has been 15 years now since i had utilized the services of CITI Bank.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 29, 2017
    • Citibank Home Loan
      "Good overall"
      0.5 4.0/5 "Great!"
      Citibank has been good in the home loan services and to get this loan through, it was a easy task. I never faced any inconvenience to get the disbursement and even after the loan was disbursed. The interest rate and charges are also normal. Services are good in all.
      Was this review helpful? 0
      , pune
      Reviewed on Aug 16, 2017
    • Citibank Home Loan
      "Bad home loan team - Bangalore"
      0.5 1.5/5 "Bad"
      No timely or no response to the emails from the home loan team in Bangalore. Not helpful at all. The staff will behave as though they are giving the loan for free. Bad attitude. Worst experience ever. Never will recommend to any one. Customer care service is OK.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 30, 2017
    • Citibank Home Loan
      "Descent"
      0.5 3.0/5 "Satisfactory"
      I got the home loan with the CITI bank and the interest rate was around 8.5% and now they have increased it up to 14% like I got it before thirteen years of time. Tenure is around four to five years of times are remaining. Rest of the rate of interest everything works in the good way.
      Was this review helpful? 1
      , satara
      Reviewed on May 24, 2017
    • Citibank Home Loan
      "Average service"
      0.5 4.0/5 "Great!"
      Citi bank is good at response, CITI gave me the loan when I was working with a MNC company. Availed a home loan for 5 Lakhs and closed it within 2 to 3 years of time, foreclosed just to avoid the interest rates and charges. Over all service is good with CITI.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 28, 2017
    • Citibank Home Loan
      "satisfactory"
      0.5 4.0/5 "Great!"
      I applied for ICICI bank home loan considering that I will purchase the property once its finalized but the negotiation failed with the concern party and I had to cancel the home loan from ICICI bank.The agent informed about the rate of interest and requested someone will come and collect the documents but I denied stating I still did not confirm the property.I have account with ICICI bank and its a good bank.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 29, 2016
    • Citibank Home Loan
      "Satisfactory"
      0.5 4.0/5 "Great!"
      My home loan process is pretty simple and good with CITI Bank. The services offered by them was good and the process was good. It was a smooth and easy. The documents were collected on time. They also offered a reasonable rate of interest and processing charge.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 17, 2016
    • Citibank Home Loan
      "Average service "
      0.5 2.0/5 "Expected more"
      There was a negative response provided for the home loan application which is being submitted with CITI Bank.There is no proper communication provided from their end related to the loan process.The charges applied by CITI Bank was on the higher side related to the home loan.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Jun 15, 2016
    • Citibank Home Loan
      "Average"
      0.5 3.0/5 "Satisfactory"
      I do have the home loan with the CITI bank and the interest rate was quite high with them. I am not okay with the CITI bank because of the interest rate and lot of hurdles with them. The loan amount got disbursed with them in fourteen days of time.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 07, 2016
    • Citibank Home Loan
      "Easy process "
      0.5 5.0/5 "Blown Away!"
      The CITI Bank service is good.I have not faced any drawback with them.It was taken before 7-8years I have taken a home loan and till now the process was smooth.The interest rate applied was quite high with CITI Bank compared with other banks
      Was this review helpful? 1
      , chennai
      Reviewed on Feb 23, 2016
    • Citibank Home Loan
      "Quick disbursal!"
      0.5 4.0/5 "Great!"
      In the year 2010, I have taken a home loan disbursed from CITI bank. Relevant documents were collected as per the bank norms. It took maximum of 3 weeks for them to disburse the loan amount. They quoted a high interest rate for the home loan process.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 19, 2016
    • Citibank Home Loan
      "Best"
      0.5 5.0/5 "Blown Away!"
      I have closed the home loan with the CITI bank and the rate of interest was around 8.25%. I would like to say its an excellent one because they have given me the fixed rate of interest and it was the lowest on time. I dint faced any issues with them till now.
      Was this review helpful? 2
      , new delhi
      Reviewed on Jan 08, 2016
    • Citibank Home Loan
      "Competitive rates"
      0.5 3.0/5 "Satisfactory"
      They are taking too much of time to process the loan.The interest rate applied was also good and it was a competitive rate in the market.The customer service provided was really good with CITI Bank based on the home loan application being submitted.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Dec 19, 2015
    • Citibank Home Loan
      "Best and smooth "
      0.5 5.0/5 "Blown Away!"
      I have taken this Home loan with CITI Bank before 10-11years and I havenâ??t faced any difficulties in the loan process.I get the best service from CITI Bank based on the application being submitted.The complete process was smooth and after completion also I received the documents on time.
      Was this review helpful? 1
      , gurgaon
      Reviewed on Nov 26, 2015
    • Citibank Home Loan
      "Fine"
      0.5 4.0/5 "Great!"
      The rate of interest is around 10.1% for the home loan with the Citi bank which is okay but other banks are giving the low rate of interest rather than this. It took around a month of time to disburse the loan. Due to the verification it got some time.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 10, 2015
    • Citibank Home Loan
      "Citibank Home Credit Review"
      0.5 3.0/5 "Satisfactory"
      I had a loan with LIC and I wanted it to be transferred to any other bank with Overdraft facility. SBI, SCB, IDBI and Citibank offers the same facility. When I approached Citibank for the balance transfer, They have given all the information clearly and it was quite convincing deal but at last they said, the bank generally gives you the interest benefit for amount maintained over and above 1Lac. Now, this is something they are making fool to there customer. Other banks, don't have such conditions. So, I would request everyone to kindly double check before opting for the loan.
      Was this review helpful? 0
      , kolkata
      Reviewed on Sep 12, 2015
    • Citibank Home Loan
      "Citibank Home Credit Review"
      0.5 3.0/5 "Satisfactory"
      I had a loan with LIC and I wanted it to be transferred to any other bank with Overdraft facility. SBI, SCB, IDBI and Citibank offers the same facility. When I approached Citibank for the balance transfer, They have given all the information clearly and it was quite convincing deal but at last they said, the bank generally gives you the interest benefit for amount maintained over and above 1Lac. Now, this is something they are making fool to there customer. Other banks, don't have such conditions. So, I would request everyone to kindly double check before opting for the loan.
      Was this review helpful? 0
      , kolkata
      Reviewed on Sep 12, 2015
    • Citibank Home Loan
      "Need to improve"
      0.5 3.0/5 "Satisfactory"
      I took the loan with citi bank for the rate of interest as 7.25%.It was very long so the rate of interest was a bit cheaper.The service , process are really fine.Only end of the part took more time because they took so much of time to release my documents from them because they sent it to mumbai head office and released my documents.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 19, 2015
    • Citibank Home Loan
      "Home Credit"
      0.5 3.0/5 "Satisfactory"
      I hope you all know SBI Maxgain facility. I had a loan with LIC and when my ROI was increased I contacted CITI bank official as I have salary account with them. They are very good w.r.t giving you clear information. Home Credit, similar to SBI Maxgain is a service offered by CITIBank but there is a catch, when I negotiated with the official, he informed me that the HOME Credit facility comes with a bit higher rate of interest and you will get benefit for amount deposited which is more than 1 lakh. So for example, if have parked 3 lakhs in the overdraft account you will get only 2 lakh benefit.
      Was this review helpful? 2
      , kolkata
      Reviewed on Apr 26, 2015
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