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  • CitiBank Home Loan Customer Care

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  • Toll-Free Number 18002662400
    02249552400
    Chargeable Call Centre Number India 18602102484
    Chargeable Call Centre Number Abroad 912249552484

    Citibank Customer Care IVR Manual

    Call 18002662400 or 022-49552400. These are the steps you have to follow:

    1. You will hear the following: Welcome to Citibank Principal Nodal Officer Desk. For your regular banking and credit card queries, press 1. For escalations to the Principal Nodal Officer, press 2.
    2. Wait for the next message which says: Welcome to Citibank. To continue in English, press 1.
    3. Press 1.
    4. For information on home loan, press *2.
    5. Once you have pressed *2, press 2 for home loans.
    6. For existing home loan customers, press 1. You will be asked to enter your home loan account number.
    7. To apply for a new home loan, press 2. Your call will be transferred to an executive.

    Other Ways to Reach Citibank Home Loan Hotlines

    Here are the other ways you can get any concerns or issues with your Citibank home loan addressed:

    1. Virtual query assistant- On the Citibank official website, click on the ‘Contact Us’ tab. This will take you to the page where you can click on ‘Ask Me’ to get help from the virtual assistant.
    2. Login with user ID- Click on the ‘Contact Us’ tab on the Citibank official website. Under the tab ‘Login and tell us’ click on ‘Login now’. You will be directed to a page where you can log in with your user ID. If you don’t have a user ID, you can easily get it generated on the same page instantly.
    3. Write to the Head, Customer Care- If your concerns are not resolved after calling the call centre number, you can write to the Head, Customer Care, using the online form. For this, visit Citibank’s official website and click on ‘Contact Us’. This will take you to the page where you can see the ‘Write to us’ tab under which you have to click on ‘Click here to write’. This will direct you to an online form where you can submit your question

    Points to Remember

    Here are the important points to remember when contacting Citibank customer care:

    • The call centre number can be reached Monday through Saturday with the exception of national holidays.
    • Operational hours are between 10:00 a.m. and 6:00 p.m. for the toll-free numbers.
    • Operational hours are between 9:00 a.m. and 7:00 p.m. for the chargeable numbers.

    Redressal of Complaints and Grievance System

    1. If your issue has not been resolved by the call centre and the Head of Customer Care either, you can escalate it to the Principal Nodal Officer. Remember to also mention the reference number from your previous interactions with the call centre or Head of Customer Care.
    2. You can write to the Principal Nodal Officer directly on the website: https://asia.citi.com/india/ERU/ERU-webform.htm?biz=PoNo
    3. You can write to him by post using the address given below. You would have to quote your first point of contact with Citibank and your reference number.
      • Mr. M. Dhananjayan,Citibank N.A., Mail Room, Acropolis, 9th Floor,New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004
      • Mr. M. Dhananjayan, Citibank N.A.,FIFC,8th Floor, C-54 and C-55, G Block, Bandra Kurla Complex, Bandra (East),Mumbai, Maharashtra – 400 051
    4. You can also call the Principal Nodal Officer at the number 022 49552400
    5. You can email the Principal Nodal Officer: principal.nodal.officer@citi.com
    6. You can write to the Head of Home Loans directly using the form on the website: https://asia.citi.com/india/ERU/ERU-webform.htm?biz=HeadHL
    7. You can also write to the nodal officers or call them. They are available between 10 a.m. and 6 p.m. Monday to Friday and between 10 a.m. and 2 p.m. on Saturday. You can also write to them directly by using the form on the website: https://asia.citi.com/india/ERU/ERU-webform.htm?biz=PoNo

    Details of Nodal Officers

    These officers are under the Banking Ombudsman’s jurisdiction of their respective regions.

    Branch Name of Nodal Officer Email Address Telephone Number
    Bengaluru Nandish Prabhakar regionalnodalofficer.south@citi.com 080 67739326
    Chandigarh Puneet Sandhu regionalnodalofficer.north@citi.com 8559066072
    Chennai John Koshy regionalnodalofficer.south@citi.com 044 66890076
    Delhi NCR Rakesh Singh regionalnodalofficer.north@citi.com 011 41353301
    Hyderabad Amaresh Sri Adibhatla regionalnodalofficer.south@citi.com 040 66017109
    Jaipur Ajay Pathyarch regionalnodalofficer.north@citi.com 0141 4053303
    Kolkata Arjun Mitra regionalnodalofficer.east@citi.com 033 44095002
    Kochi & Trivandrum Puneet Panchaity regionalnodalofficer.south@citi.com 0484 4196512
    Mumbai Bipin Salunkhe regionalnodalofficer.west@citi.com 022 61416002

    Customer FAQ’s

    1. What information related to home loans can I get from the Citibank customer care hotline?

    You can apply for a new home loan or get information about your existing home loan through the customer care executive. There are no further options activated through the IVR operations for this.

    2. Is there a way to track the status of my home loan application on the Citibank website?

    There is currently no tracker available on the website.

    3. Is the toll-free number a 24-hour service?

    No, the toll-free service is available from 10:00 a.m. to 6:00 p.m. Monday through Saturday with the exception of national holidays.

    4. What should I do if the call centre executives are not able to resolve my problem?

    In such a scenario, you can write to the Head, Customer Care. If that does not resolve your problem, you can escalate the issue to the Principal Nodal Officer. Contact details have been given above.

      

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    CitiBank Home Loan Customer Care Reviews

    • Citibank Home Loan
      "Good Loan"
      0.5 3.0/5 "Satisfactory"
      I got the good option in CITI bank when i chosen the home loan. I purchase the loan in the year of 2006 but the interest rate is high. I applied the loan amount of Rs. 6.5 lakhs for that they have given me a interest rate of 11%. I have closed the loan in 2013. I have pre-closed the loan with the additional charges of 3%
      Was this review helpful? 0
      , indore
      Reviewed on Aug 20, 2019
    • Citibank
      Citibank Home Loan
      "Good service"
      0.5 4.0/5 "Great!"
      My experience with CITI bank is very great and i am happy with that . I use to pay EMI on time . They charge very nominal rate of interest compare to other . Customer support and their response is good with this bank . I got my home loan with this bank and it is good .
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 08, 2019
    • Citibank Home Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this Home Loan from them a very long time back and it was closed as well. The overall experience was good where there was no hassle till i closed the loan. The interest rate and the charges which they had made has also been nominal when compared with the other banks.
      Was this review helpful? 2
      , bangalore
      Reviewed on Mar 20, 2019
    • Citibank Home Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I hold home loan with CITI bank for long time,The loan amount which they have given me was sufficient,and the rate of interest now i have feel they have charged bit high like based on the market rate they have charged me interest rate, and the processing fee was nominal,Still this loan is running.
      Was this review helpful? 2
      , mumbai
      Reviewed on Mar 13, 2019
    • Citibank Home Loan
      "Good home loan services"
      0.5 4.0/5 "Great!"
      My friend has a bought the home loan from CITI bank . They have do have mostly 1 branch in all over the city which is the disadvantage of the bank. We cannot apply all the services in online hence to visit the branch, it take lots of time to do the services.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 26, 2019
    • Citibank Home Loan
      "Can do better"
      0.5 3.0/5 "Satisfactory"
      Ten years back I took home loan from Citi Bank at that time, the interest is higher and I done lots of documentation. CITI bank deal is not good, I done the foreclosure but I didn't pay any extra fee. They do have balance transfer, part and foreclosure options.
      Was this review helpful? 4
      , chennai
      Reviewed on Jan 18, 2019
    • Citibank Home Loan
      "Good Reward's card"
      0.5 5.0/5 "Blown Away!"
      CITI Bank card is good in terms of offers and option. I would say CITI is best than HDFC. Generally I get travel discounts on booking tickets and I get voucher, if I spend Rs. 30,000 there will be no annual fee on Citi bank card. Last 11 months, I have spend Rs. 2 lakhs, I do get points on my spends.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 30, 2018
    • Citibank Home Loan
      "Interest rate should be less"
      0.5 2.0/5 "Expected more"
      I have CITI bank housing loan, almost ten years I am paying the EMI, the interest rate is bit high. But last year I have switched over to HDFC bank. I found better interest rate than CITI. However the customer service is good in CITI bank, I don't have any issues.
      Was this review helpful? 1
      , bangalore
      Reviewed on Nov 12, 2018
    • Citibank Home Loan
      "Good "
      0.5 5.0/5 "Blown Away!"
      My first home loan is with Citibank and the banking experience is good. They provided good services and there were no hassles in the process to get the loan. The rate of interest and charges are normal. The after loan services are also satisfactory.
      Was this review helpful? 2
      , bangalore
      Reviewed on Aug 18, 2018
    • Citibank Home Loan
      "Good process"
      0.5 5.0/5 "Blown Away!"
      My home loan is with Citibank and the process is good. It was a excellent service as I got the loan within 17 years. The rate of interest and processing charges is good. The after loan services is good too. It was a supportive process and in all no issues.
      Was this review helpful? 4
      , chennai
      Reviewed on Aug 04, 2018
    • Citibank Home Loan
      "Good Housing Loan with CITI"
      0.5 5.0/5 "Blown Away!"
      I got 8.25% of interest in CITI bank for the housing loan, its low when I compared with other banks. I got the approval loan amount of Rs.3 crores. Whatever amount I requested they processed on time. CITI has good repay options like art payment, balance transfer, fore closure option there are no charges after six months of EMI.
      Was this review helpful? 2
      , mumbai
      Reviewed on Feb 06, 2018
    • Citibank Home Loan
      "Good card to use"
      0.5 5.0/5 "Blown Away!"
      I am using Citi bank credit card from last 5 years, the credit card services provided by Citi bank is good when compared to all other credit cards. I get good offers like cash back, reward points and discounts. I use this credit card for booking tickets and for shopping. I am also satisfied with the credit limit.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 04, 2017
    • Citibank Home Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      The service from CITI for my home loan service was very good the documents have been submitted directly with CITI bank branch the interest rate was little high with CITI compare to others in the market which was 12%. It has been 15 years now since i had utilized the services of CITI Bank.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 29, 2017
    • Citibank Home Loan
      "Good overall"
      0.5 4.0/5 "Great!"
      Citibank has been good in the home loan services and to get this loan through, it was a easy task. I never faced any inconvenience to get the disbursement and even after the loan was disbursed. The interest rate and charges are also normal. Services are good in all.
      Was this review helpful? 0
      , pune
      Reviewed on Aug 16, 2017
    • Citibank Home Loan
      "Bad home loan team - Bangalore"
      0.5 1.5/5 "Bad"
      No timely or no response to the emails from the home loan team in Bangalore. Not helpful at all. The staff will behave as though they are giving the loan for free. Bad attitude. Worst experience ever. Never will recommend to any one. Customer care service is OK.
      Was this review helpful? 2
      , bangalore
      Reviewed on Jun 30, 2017
    • Citibank Home Loan
      "Descent"
      0.5 3.0/5 "Satisfactory"
      I got the home loan with the CITI bank and the interest rate was around 8.5% and now they have increased it up to 14% like I got it before thirteen years of time. Tenure is around four to five years of times are remaining. Rest of the rate of interest everything works in the good way.
      Was this review helpful? 1
      , satara
      Reviewed on May 24, 2017
    • Citibank Home Loan
      "Average service"
      0.5 4.0/5 "Great!"
      Citi bank is good at response, CITI gave me the loan when I was working with a MNC company. Availed a home loan for 5 Lakhs and closed it within 2 to 3 years of time, foreclosed just to avoid the interest rates and charges. Over all service is good with CITI.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 28, 2017
    • Citibank Home Loan
      "satisfactory"
      0.5 4.0/5 "Great!"
      I applied for ICICI bank home loan considering that I will purchase the property once its finalized but the negotiation failed with the concern party and I had to cancel the home loan from ICICI bank.The agent informed about the rate of interest and requested someone will come and collect the documents but I denied stating I still did not confirm the property.I have account with ICICI bank and its a good bank.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 29, 2016
    • Citibank Home Loan
      "Satisfactory"
      0.5 4.0/5 "Great!"
      My home loan process is pretty simple and good with CITI Bank. The services offered by them was good and the process was good. It was a smooth and easy. The documents were collected on time. They also offered a reasonable rate of interest and processing charge.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 17, 2016
    • Citibank Home Loan
      "Average service "
      0.5 2.0/5 "Expected more"
      There was a negative response provided for the home loan application which is being submitted with CITI Bank.There is no proper communication provided from their end related to the loan process.The charges applied by CITI Bank was on the higher side related to the home loan.
      Was this review helpful? 1
      , gurgaon
      Reviewed on Jun 15, 2016
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