Nothing was done as promised by the customer service of ICICI. I got a personal loan from ICICI bank.. When I am in need the bank did not do. The disbursement of loan was not done on the promised date. And I was going on calling an agent who came to collect the document, he did not respond me four days and two days later he got back to me. I would like to suggest that better training should be given for the customer service. I am okay with interest rate offered by the bank.
I got my personal loan within two days from ICICI bank. An executive from bank planned to meet me at office and collected the documents. and it was very helpful. I fell that the interest rate is quite high compared to the other banks. The processing time was very fast and I am fully satisfied.
Its easy to approach ICICI Bank in the loan process I had a very good service provided by the Bank.The customer service provided was really good and I am happy about the same.They required minimal documents from the customer and the process was a easy process as well.The interest rate offered was little high and the loan amount was disbursed timely within 10days with which I am really happy.
I am really unhappy with the service provided by ICICI Bank in loan process.They took nearly 4months for approving the loan application and Its really a long time.I use to visit the branch several time where is takes lot of time to travel but I still didn't get a proper solution for my query.The interest rate offered was nominal and they were asking for the same set of documents repeatedly and I don't want to appreciate such service provided.
I am happy with ICICI personal loan. I feel that the interest rate is bit high compared to the other banks but still it is okay. The feed back what I have to give for ICICI is that, they should improve in response and processing time as well because the processing time was too long. It took more than 20 days for my loan to get disbursed. However it should be done within a week time. Hence I feel that this can be improved by ICICI.